Shop Manager - Bloomingdales; 59th

Position Overview

The Shop Manager is the brand ambassador responsible for leading Boggi Milano’s shop-in-shop at Bloomingdale’s. You will drive exceptional client experiences, deliver sales targets, and ensure operational excellence while safeguarding Boggi Milano’s values and Bloomingdale’s partnership standards.

Location: Bloomingdales - (59th Street)

Schedule: Full-Time

Benefits: Health, Dental, Vision, 401(k), Paid Time Off

Compensation: $23 - $29, plus commission and Commission

Key Responsibilities

• Sales & Clienteling

• Own and exceed daily, weekly, and seasonal sales plans.

• Cultivate long-term client relationships through CRM tools, client outreach, and personalized styling.

• Partner with Bloomingdale’s floor leadership on store-wide traffic and event opportunities.

• Provide an exceptional high-level service to all customers, online and offline,

• Maximizing all contact opportunities with customers and promoting the Brand and the Product.

• Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards.

• Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand.

• Contributes to the development of sales strategies and assists in achieving team targets.

• Manage sales by optimizing each phase of the commercial relationship

• Build and sustain long-term customer relationships to strengthen the brand's image and prestige

• Contribute actively to the store’s upkeep, orderliness, and cleanliness, projecting a brand-aligned image.

• Participate in stock management to maximize sales and make efficiency suggestions.

• Participate in inventory activities (annual or partial).

Team Leadership

• Train, and develop direct reports based on brand expectations and vision

• Conduct daily briefings, weekly goal reviews, and constructive performance feedback.

• Schedule staff to optimize peak trading hours

Operations & Compliance

• Ensure accurate cash handling, POS procedures, and adherence to Loss Prevention guidelines.

• Oversee inventory integrity - from receiving and RFID cycles to transfers and RTVs - meeting shrink targets.

• Uphold OSHA, ADA, and Bloomingdale’s safety protocols; maintain immaculate stockroom and concession area.

Visual Merchandising

• Execute seasonal floor-sets, window directives, and mannequin styling to global VM standards.

• Adapt layouts to Bloomingdale’s calendar and local clientele insights, maximizing sell-through.

Reporting & Analytics

• Analyze daily sales dashboards and drive action plans.

• Submit weekly business recaps and monthly KPI commentary to HQ and Retail Manager

Brand Advocacy

• Act as the face of Boggi Milano within Bloomingdale’s - partnering on events, product trainings, and social outreach.

• Maintain impeccable personal presentation in line with luxury menswear standards.

Required Qualifications

• 2–3 years’ senior experience in premium or luxury retail in men’s fashion; concession or department-store environment strongly preferred.

• Proficiency with POS, inventory systems, and MS Office/Google Workspace; comfort with clienteling apps.

• Ability to work a flexible schedule including nights, weekends, key peak seasons, and retail holidays.

• Fluent in English (speaking and writing), additional languages are a plus

• Demonstrated ability to meet or exceed sales targets, working with KPI'sin aretail or fashion environment.

• Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty

• Strong understanding of the fashion industry, including current trends, seasonal styles, and popular brands.

• Clear, professional, and friendly communication skills for engaging with a diverse customer base.

• Proficiency in using POS software for transactions, returns, and gift card processing.

• High standards of…