Channel Partner Sales Manager Job New York New York USA,Sales

A Little About Us

incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The role in one line

Eighteen months ago we had one channel partner and practically no partner-sourced revenue. Today it's a dozen partners and a substantial revenue line, and this is the person who takes the biggest of those relationships national.

What that looks like day to day

You'll own our most significant North American reseller and systems integrator partnerships end to end. Roughly 60% of your time goes on the partners we already have — the large resellers where we've closed the first deals and now need someone to make it a repeatable, national motion rather than a handful of good conversations. The other 40% is finding the next ones.

We've gone from one partner to around twelve across the US and EMEA, and we want six more before the year is out.

The thing that makes this sellable is that we fill a genuine hole in partner portfolios. Every reseller has observability. Every reseller has security. Almost none of them have an answer to "something's broken, who do we tell and how do we fix it." That means a partner who picks us up isn't competing with a hundred others selling the same thing — and your job is to make that argument land with partner sellers who hear ten vendor pitches a week.

In practice that looks like the pattern we know works: close a deal with one team inside a partner, then immediately use it to get in front of the next vertical. Enablement sessions stood up within weeks, not quarters. A consistent drumbeat of meetings with partner sales teams so we stay top of their list. And a lot of time on-site — this is a national role, and you'll travel for it.

Underneath the relationships, you'll help build the machinery: partner tiers, deal registration, incentives, MDF, certification paths. You'll own partner-sourced and partner-influenced pipeline targets, and you'll be in front of senior leadership regularly with an honest read on which partnerships are earning their keep.

Internally you'll work directly with our Head of Channels and Alliances and our CRO, and pull constantly on Sales, Customer Success, Marketing, Product, and Legal. One thing worth knowing: our sales team is comp-neutral on partner deals with a spiff on top, and partner training is rolling out across the full US and EMEA teams. You won't spend your life fighting channel conflict internally — the incentives already point the right way.

There is no established playbook here. You're writing it.

Who you are

You've built a career in channel or partner sales at enterprise SaaS companies — cloud, security, AI, data infrastructure, BI — and you can point to the revenue that came out of it.
You've taken a regional patch and grown it into a national one. You know what breaks when you scale a partner motion, because you've been the one fixing it.
You already know people inside the big North American resellers — SHI, Trace3, and their peers. Warm doors are the difference between a fast start and a slow one.
You're entrepreneurial and you own your book. Nobody is going to hand you a playbook, a template, or a weekly…