Field Account Manager - Long

About The Role

Our team at The Real Real is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone with an entrepreneurial drive and ownership mindset who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment.

Our team at The Real Real is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone with an entrepreneurial drive and ownership mindset who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment.

• Client Outreach:
  Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business.
• Lead Generation & Conversion:
  Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business.
• Sales Performance:
  Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth.
• Consignment Procurement & Logistics:
  Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The Real Real’s e-commerce centers.
• Client
  
  Experience:
  
  Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.
• Contract Management & Client Consultations:
  Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
• Cross-Functional Collaboration:
  
  Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
• Field Work:
  Spend the majority of time—over 70%—in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.

• Executes with strong pipeline discipline
• Shows consistent activity and improving conversion effectiveness.
• Builds early momentum in LCV contribution and repeat consignment behavior.
• Demonstrates ownership, coachability, disciplined execution, and trust-based client relationships.

• Entrepreneurial drive and ownership mindset
• Coachability and learning agility
• Relationship building
• Operational Discipline & Follow-Through
• Self-management and resilience

Minimum Requirements:

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce), digital tools to manage pipeline and drive performance
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities
• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented, and comfortable operating independently in a fast-paced, field-based environment.
• Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.
• St…