Resales Specialist; Client Advisor; Madison Ave

About The Role

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week.
• Part time positions must have the ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week.
• Part time positions must have the ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.

• Sales Mastery:
  Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
• Clienteling & Outreach:
  Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
• Metrics Ownership:
  Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.

• Journey Curation:
  Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
• Brand Ambassadorship:
  Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
• Product Storytelling:
  Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.

• Floor Excellence:
  Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
• Seamless Operations:
  Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
• Digital Integration:
  Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

• 1+ year of experience working in a metrics-based retail sales environment.
• Proven track record of meeting and exceeding individual sales goals and KPIs.
• A "startup" mindset:
  Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
• A positive, professional demeanor with the ability to represent a luxury brand with integrity.
• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
• Mastery of technology:
  Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and a commitment to continuous professional growth.

• Luxury retail experience

• Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.

• Base Pay PLUS uncapped bonus- $250/month bonus (at target)
• Employee Stock Purchase Plan
• 9 Paid Company Holidays
• 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s…