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Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-17
Listing for:
Engini
Full Time
position Listed on 2026-09-17
Job specializations:
-
Sales
B2B Sales, Customer Success Management, SaaS Sales
Job Description & How to Apply Below
The Role
Account Manager role at Engini focused on B2B SaaS customer success and revenue retention.
What You’ll Do- Own a portfolio of 20‑40 mid‑market and enterprise accounts through onboarding, adoption, value realization, and renewal.
- Run structured QBRs, executive business reviews, and success plans tied to measurable customer KPIs.
- Drive expansion – identify new use cases, introduce AI Workers, partner with AEs on upsells.
- Be the customer’s voice internally – product feedback, PS coordination, exec escalations.
- Fight churn early – health scoring, red‑flag detection, recovery plays.
- Build playbooks that scale as the US book grows.
- 4+ years in CSM roles at B2B SaaS companies, ideally iPaaS, automation, or enterprise software.
- Proven ownership of $1M+ ARR books with strong NRR.
- Technical fluency – you can read a workflow, understand an API, and talk shop with a CIO’s team.
- Executive presence – comfortable presenting to VPs and C‑level.
- Based in NYC or willing to be; US work authorization.
- Experience with AI / automation products.
- Background working with ERP or CRM ecosystems.
- Hebrew bonus for Israel‑HQ coordination (not required).
Engini already has 118+ paying customers. 55% are up for renewal in the next 12 months. Your book = the company’s growth engine.
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