Field Sales Account Manager – Luxury Resale Advisor, Repeat Business

• Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity
• Develop and execute networking and outreach strategies to attract new consignors and foster repeat business
• Build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors
• Leverage Salesforce CRM to manage a book of business
• Meet or exceed monthly quotas and contribute to revenue growth
• Acquire luxury consignment items and oversee pickup and shipment to The Real Real's e-commerce centers
• Deliver a high-touch, white-glove experience throughout the consignment process
• Present and review consignment contracts, establish pricing expectations, and guide clients through the process
• Partner with Retail teams to support sales growth
• Collaborate with Consignor Relations to address and resolve client concerns
• Spend more than 70% of time in the field cultivating client relationships and securing consigned items through in-home appointments

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce), digital tools to manage pipeline and drive performance
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities
• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance
• Results-oriented, and comfortable operating independently in a fast-paced, field-based environment
• Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods/services with discerning clientele
• Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication
• Customer-obsessed with a passion for luxury, fashion, and sustainability
• Able to commit to a 40-hour workweek with occasional off-hours
• Must reside in the assigned territory
• Must maintain compliant insurance and driving record
• Must lift up to 25 lbs as needed
• Willing and able to travel more than 70% within the designated market
• Prior experience selling luxury goods and/or high-end services preferred
• Strong understanding of fashion trends and the luxury market preferred
• Valid driver's license required except in Manhattan, Brooklyn, and Chicago markets

Demonstrates expertise in client engagement and relationship building, leveraging Salesforce CRM to manage a book of business while driving consignment activity. Possesses a strong understanding of the luxury market and fashion trends, ensuring a high-touch experience for clients.

• Salesforce CRM Management
• Luxury Goods Sales Experience
• Client Relationship Building
• Networking and Outreach Strategy
• Results-Oriented Performance

• Client Engagement
• Consignment Process Management
• Lead Sourcing
• Contract Presentation
• Pricing Strategy

• Exceptional Communication
• Relationship Building
• Organizational Skills
• Problem-Solving Skills
• Self-Starter Attitude

• Valid Driver's License

• Luxury Market
• Fashion Trends
• High-Value Goods
• E-Commerce
• Consignment

• Salesforce
• Digital Tools for Pipeline Management