Account Manager

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. Ticket Manager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, Ticket Manager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

Ticket Manager is trusted by thousands of global brands, including Anheuser‑Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

At Ticket Manager, you’ll help build technology that brings people together through live experiences—while solving complex, real‑world problems for the world’s best companies. We’re a fast‑growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting‑edge technology, and doing work that truly matters, you’ll feel right at home here.

Ticket Manager is hiring an Account Manager (AM) to own and grow a portfolio of customers, primarily consisting of accounts at approximately $2,500 MRR and below. This is a customer‑facing, revenue‑focused role responsible for driving customer engagement, adoption, retention, expansion, and long‑term value.

The Account Manager is the entry point into Ticket Manager’s Customer Success career path and provides the foundation for growth into roles such as Retention Manager, Account Director, Strategic Director, and beyond. Account Managers will build the customer, product, and commercial expertise needed to take on increasingly complex and strategic accounts as they grow within the organization.

As the primary relationship owner for their assigned book of business, the Account Manager will develop a strong understanding of each customer’s goals, drive adoption of Ticket Manager’s platform and services, monitor account health, identify opportunities for growth, and ensure customers continue to see measurable value from their partnership with Ticket Manager.

This is a hands‑on role for someone who wants to build a career in Customer Success and account management within a B2B SaaS environment. Success requires strong relationship‑building skills, commercial instincts, organization, curiosity, and the ability to coordinate internal resources to deliver an exceptional customer experience.

• Account Ownership & Customer Success
  • Own the day-to-day relationship and overall success of an assigned portfolio of customers, primarily consisting of accounts at approximately $2,500 MRR and below.
  • Develop a strong understanding of each customer’s business objectives, Ticket Manager usage, key stakeholders, and opportunities to deliver greater value.
  • Build trusted relationships with customer…