Partner Success Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Partner Success Manager
, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long‐term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go‑to‑market, and product‑related issues. Simultaneously, you will be an internal advocate for partners with Via by championing new products and capabilities to facilitate the expansion of each partner’s service size and scope.

This is a US East Coast role. We’re ideally looking for candidates in Miami or Atlanta (remote) or New York City (hybrid from our Union Square office), but are open to other East Coast locations.

• Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
• Build deep and trusting long‑term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long‑term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate multi‑year and highly complex contract renewals and service expansions to increase year‑on‑year revenue from each partnership

• You have a minimum of 4+ years of relevant work experience, including client‑facing experience in consulting, consultative customer success, or a high‑growth company
• Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
• Quantitatively‑inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self‑starter with a growth mentality. You enjoy fast‑paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Base Salary Range: $85,000 - $110,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401(k) matching

Via is an equal opportunity employer.