Rolex Fifth Avenue Flagship Client Advisor

Job Title:

Client Advisor

Reports To:

Rolex FIfth Avenue Flagship Retail Director Division:
Retail Overview

The Client Advisorisresponsibleforprovidingoutstandingclientexperience ,andmeetingorexceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage and history as well as all the product lines of the brand.

The Client Advisor is a skilled experiential expert who partners with the store team to focus on elevating the clients’ in-store experience, ensuring outstanding delivery of surprise and delight moments and demonstrating an eagerness to strive for excellence, resulting in the development of long-term relationships and meeting /exceeding store sales and Key Performance Indicators (KPIs) including

Mystery Shop Evaluations .Thisincludesstrategically following up,embracingandutilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

• Worktocreateapositive,invitingandelevatedenvironmentforthediscerningclient.
• Manageandprepareclients’appointmentsforthedayandensureawell-organized day'sflow to completion
• Createrelationshipswithclients,demonstratingexcellentproductknowledgetoeducatethe client, delivering the Rolex Way and following the Mystery Shopping framework
• Be enthusiastic and demonstrate a passion for the brand, advise and guide through engagementofclientswithstorytellingofthebrandhistoryandsharingofproductknowledge
• Demonstratedeepknowledgeandunderstandingofthebrand’suniqueheritageandhistory, therangeofproducts,andspecificproductattributesandavailability.
• Effectivelybuildrelationships,identifying/engagingwithtopclienteleandcreatingan individualized journey leading to the delivery of results
• FullutilizationoftheCRMsystem.
  
  ObtainclientcontactinformationutilizingtheCRMsystem to build an on-going relationship and elevate the Rolex discovery journey
• Makecertainthevisualpresentationofthewatchesisconsistentwiththeluxuryimageofthe brand.
• Actasamentortoother Client Advisors
• Attendtrainingsessionstoincreaseproductknowledge

• Ataminimum,mustmeetsalesobjectivesforanygivenmonth,quarterandyear
• Clearlyunderstanddailysalesobjectiveandhowitrelatestoweeklyandmonthlytargets
• Ensurefullcoverageonthefloorandbuildastrongpresenceonthefloor
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future and consistently follow up withtheclientsasperguidelines.
  
  Thismayincludebutisnotlimitedtobirthdaycards,holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Consistentlydeliversurpriseanddelightmoments,tailoredtotheclients’journeytoelevatethein-store experience
• Readilyacceptandincorporateconstructiveadvicegivenbymanagersonhowtoimprove client experience and sales performance.

• Strictlyadheretoallstoresecurityprocedures.
• Helpset purposclosestoredependingupon shift, to include settingupcasesandwindows.
• Serve as the designated floor runner as needed, responsible for preparing and retrieving watches upon team request throughout the day to support efficient client service.
• Respect other Client Advisorsfosteringanenvironmentofsupportand  collaboration.
• Adheretothecompanydresscodeguidelines.
• Workwithteammemberstoensurethe Rolexareaisatalltimescleanandattractive.
• Attendanceisacrucialpartofperformance.
  
  Beontime.

• Ensureappropriatevisualmerchandisingofall Rolexproductsinthe store.
• Checkstockon a dailybasisandmake certain Rolex watches are handled properly (Quality of the stock).
• Execute all expectations of The Role x Way in every client presentation.

• Apassionforbuildingclienteleand selling.
• Demonstrate…