Sales Consultant , 11th Avenue

Tasks

Located on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond.

The Mercedes-Benz Manhattan Sales Consultant must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.

• Respond to customer inquiries regarding the lease/purchase of new/pre-owned Mercedes-Benz vehicles.
• Sell/lease as many vehicles as required by MBM's annual minimum standards.
• Maintain customer satisfaction.
• Keep customers informed by confirming orders.
• Prepare and send written communication/documentation for timely transactions.
• Achieve required customer satisfaction survey requirements
• Assist customers with all aspects of vehicle ownership, including but not limited to: scheduling service appointments, assisting with lease maturities, acting as a liaison for Collision Center inquiries, follow-up on DMV issues, procuring any and all missing documentation for financing, and supplying Sales Managers with accurate order status.
• Accomplish department results by maintaining CSO.
• Must be flexible to accommodate customer needs (appointment)
• Calculate lease and purchase options for customers and quote accurate payments.
• Collect required customer information such as email address and mailing address.
• Follow-up with customers to obtain referrals and repeat business.
• Secure customers personal information (license, credit application)
• Maintain a clean and safe work area.
• Able to commute into and out of Manhattan/New York City on a daily basis.

• Must have 3-5 years of luxury vehicle sales experience. (MB experience preferred)
• Must have flexible schedule.
• Must be able to work Saturdays.
• Must be articulate and communicate with customers competently.
• Work Holidays when required.
• Valid Driver's License.