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US Account Manager - NYC
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-22
Listing for:
Coptis
Full Time
position Listed on 2026-09-22
Job specializations:
-
Sales
Customer Success Management, Account Manager, Client Relationship Management, CRM Systems & Management -
Customer Service/HelpDesk
Customer Success Management, Account Manager, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
Location: New York
As Account Manager, you will become the trusted advisor for a portfolio of strategic customers across the United States.
Your mission is to ensure customers fully leverage the Coptis platform, maximize user adoption, identify expansion opportunities, and contribute to long-term customer satisfaction and retention.
Working closely with R&D teams, Regulatory departments, and business stakeholders, you will help customers unlock the full value of a powerful and technically sophisticated software platform.
Responsibilities- Manage a portfolio of strategic US customers.
- Build trusted relationships with key stakeholders.
- Ensure customers successfully adopt and maximize the value of the Coptis platform.
- Organize regular business reviews and customer success plans.
- Identify upsell and cross-sell opportunities.
- Present and promote new product modules and capabilities.
- Deliver customer training sessions and best-practice workshops.
- Monitor customer health and proactively mitigate risks.
- Collaborate with Sales, Support, Product, and Professional Services teams to ensure customer success.
- Maintain accurate account information and opportunity tracking in CRM.
- 3–5+ years of experience in Account Management, Customer Success, or Consulting within a B2B SaaS environment.
- Experience managing US enterprise & SME customer relationships.
- Experience with in the cosmetics industry is mandatory.
- Strong ability to explain complex software to both technical and non-technical audiences.
- Excellent communication and relationship-building skills.
- Dynamic, proactive, autonomous, and customer-oriented.
- Comfortable challenging customers and driving change when needed.
- Excellent written and spoken English.
- Previous experience selling or using Coptis software.
- Knowledge of cosmetic R&D, formulation, or regulatory workflows.
- Net Revenue Retention (NRR):
Drive customer growth through renewals, upsell, and cross-sell opportunities across your portfolio. - Customer Adoption:
Increase product adoption by ensuring users fully leverage the Coptis platform through onboarding, training, and ongoing engagement.
- Join the global leader in cosmetic R&D software.
- Build long-term partnerships with leading beauty companies.
- Play a strategic role in customer success and business growth.
- High autonomy and direct impact on customer satisfaction and retention.
- Collaborative international environment.
- Competitive salary with performance-based bonus.
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