Director of Account Management

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, Whats App, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Lead Account Management at a customer-centric rocketship—bringing a startup mindset to an established, strong foundation. Rare opportunity, big impact.

Aircall is a trusted cloud-based phone solution. We have over a decade of global reach across tens of thousands of customers. Over the course of the last year, we've built on that foundation: we've developed an incredible agentic solution, Voice Agents and Messaging Agents, that helps customers accelerate their AI strategy with an end-to-end offering. There's tons of potential within our existing base to transform the way customers use Aircall and grow revenue per account.

This role exists because we need someone to lead that charge. We are not looking for a traditional "customer success" leader focused on health scores and check-ins. We're looking for a commercially-driven, revenue-obsessed operator. Someone who treats the existing book like a pipeline to be worked. Someone who can build a team that runs expansion motions with sales-org rigor, urgency, and accountability.

Because that's exactly what this is: a sales job on an installed base.

We're looking for a high-slope leader, operationally sharp and revenue-minded. Someone who can build the machine and also carry the number. This role comes with real room to bring your own creativity to how the function is built. There's no rigid playbook to inherit, and the person who takes this on has a chance to make an outsized impact. The growth potential is real too: do well here, and there's a clear path to a broader leadership scope beyond customer expansion.

This is the most senior post-sales leadership role in the US market. You'll contribute directly to local and global strategy. You'll carry one of the most important quotas in the company. And you'll have a seat at the table in shaping our overall expansion strategy.

Aircall is looking for a Director of Account Management to lead our Americas Account Management function. The mandate: accelerate expansion revenue by driving AI/agentic product attach. This is a critical leadership role reporting into the GM of the Americas. You'll inherit a high-performing, quota-carrying AM organization that operates with sales-team rigor: pipeline discipline, forecast accuracy,…