Customer Success Manager, Enterprise

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery - across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products.

Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility  more information, visit  .

We are looking for a Customer Success Manager (CSM) who operates as a consultant and strategic advisor in an environment where AI is fundamentally reshaping digital marketing and how brands are discovered.

This role goes beyond managing accounts. It requires the analytical depth to drive measurable outcomes and the ability to guide customers through an increasingly fragmented, AI-driven search landscape. You will be expected to use AI as a core part of how you work, leveraging it to analyze data, generate insights, and help customers understand and adapt to how AI is changing visibility, discovery, and engagement.

At Yext, our CSMs combine a strong commercial mindset with curiosity, judgment, and the ability to ask the right questions to solve complex problems. We are looking for rapid learners who can translate data and emerging trends into clear strategy, and help our customers navigate and win in a continuously evolving digital ecosystem.

• Manage a portfolio of customers with a focus on retention, expansion, and adoption
• Align Yext capabilities to customer business goals and measurable outcomes
• Lead consultative conversations with customer stakeholders, including executives
• Guide customers through changes in digital marketing, including AI search and search fragmentation
• Translate complex topics into clear, actionable business recommendations
• Analyze customer performance data to identify risks, opportunities, and growth paths
• Use insights to influence customer strategy and decision-making
• Translate market and competitive insights into actionable recommendations
• Use AI tools to analyze data, generate insights, and improve execution
• Apply AI not as an add-on, but as a core part of how work is done
• Drive adoption of new features, maintain a strong feedback loop, and act as a customer advocate internally
• Identify expansion opportunities based on customer needs and performance data and partner with Sales and Solution Engineering to drive upsell and cross-sell
• Contribute to commercial conversations with strong business context
• Anticipate potential risks early and take preemptive action to mitigate them
• Lead escalations and recovery strategies
• Collaborate with Sales on renewal strategy and planning
• Provide accurate renewal forecasts
• Operate with strong situational awareness and judgment
• Stay current on SEO, local search, AI search, and digital marketing trends
• Understand how competitors position and sell

• BA/BS degree in Business, Marketing, Economics, Computer Science, Data Analytics, or a related field
• 5+ years in a customer-facing role (CSM, consulting, sales, account management or similar)
• Experience managing customer relationships or a book of business
• Background in digital marketing, SEO, local search, or related fields strongly preferred
• Strong ability to analyze performance data and present a clear value narrative to stakeholders
• Experience with SaaS GTM models, renewals, and retention strategies
• Proven ability to manage a portfolio with strong retention and predictability
• Consulting…