Key Account Relationship Manager

About Us

At Fresh Direct, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes - faster, fresher, and smarter than anyone else.

We're not just a food company. We're a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients - then use smart data, automation, and logistics to deliver them at peak freshness.

It's grocery shopping reimagined - and we're just getting started.

If you're passionate about innovation, care deeply about what people eat, and want to help build the future of food, we'd love to meet you.

Fresh Direct Business is a strategic growth priority for Fresh Direct, serving corporate and business customers with premium food solutions and exceptional service. The Key Account Relationship Manager is responsible for managing, retaining, and growing a portfolio of key B2B accounts through proactive relationship management, consultative selling, and outstanding customer service. This role partners closely with customers and internal stakeholders to drive revenue growth, maximize customer satisfaction, and strengthen long-term partnerships.

• Manage and grow relationships with an assigned portfolio of Fresh Direct's business customers through phone, email, virtual meetings, and in-person visits.
• Drive account revenue growth by identifying upselling, cross-selling, and expansion opportunities across products, services, and customer locations.
• Conduct high-volume inbound and outbound customer outreach while consistently meeting activity, retention, and revenue goals.
• Serve as a trusted advisor by educating customers on Fresh Direct Business solutions, including recurring order programs, catering services, and key product categories.
• Conduct regular business reviews to assess account performance, identify customer needs, and develop growth strategies.
• Proactively address declining account activity, resolve customer concerns, and implement retention strategies to strengthen partnerships and recapture spend.
• Partner with Marketing to support customer engagement initiatives, targeted campaigns, and promotional programs.
• Collaborate cross-functionally with Operations, Customer Service, Merchandising, and other internal teams to resolve issues and enhance the customer experience.
• Work closely with Corporate Concierge Associates to ensure customer inquiries and service requests are resolved accurately and efficiently.
• Monitor industry trends, competitive activity, and customer insights to identify opportunities that support business growth.
• Maintain accurate customer records, account activity, and sales performance data within CRM systems.

• Bachelor's degree or equivalent combination of education, skills, and relevant work experience.
• Minimum of 3 years of experience in B2B account management, customer success, sales, or a related customer-facing role.
• Demonstrated success driving customer satisfaction, retention, and revenue growth.
• Experience with in food service, hospitality, catering, office products, or a related industry preferred.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams;
  Salesforce or CRM experience preferred.
• Strong relationship‑building, consultative selling, and customer service skills.
• Ability to manage a high volume of customer interactions while delivering exceptional results.
• Excel…