Mid-Market Strategic Account Team Lead; Dine-in; Local Services

Mid-Market Strategic Account Team Lead (Dine-in) - Tik Tok Local Services

Location:

New York

Employment Type:

Regular

Job Code:

A104108

Tik Tok Local Services (Tik Tok GO) is a one-stop commerce solution that connects global users with local services through the creative use of Tik Tok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

We are looking for a Mid-Market Sales Lead to drive growth and scale Tik Tok’s dine-in local services ecosystem. Tik Tok’s local services partnerships are a key lever for expanding platform adoption and delivering value to both users and merchants. In this role, you will own relationships with mid-market dine-in partners while coaching and leading a small team of account managers to execute scalable growth strategies.

The immediate focus will be on expanding and deepening partnerships with regional and growing dine-in partners, driving adoption, revenue growth, and operational excellence across Tik Tok’s platform.

• Lead and scale a team of Mid-Market Account Managers overseeing Tik Tok's GO. Provide coaching, guidance, and mentorship to drive both team and client success. Support your team’s career growth while fostering high performance.
• Own revenue and growth outcomes for mid-market dine-in accounts. Translate topline targets into clear account strategies, operating plans, and execution priorities for regional and growing multi-location brands.
• Serve as a primary partner to mid-market merchants, engaging key stakeholders to drive adoption, expansion, and retention. Align Tik Tok solutions with partners’ business objectives.
• Collaborate cross-functionally with Marketing, Product, and Sales Operations to scale best practices, improve processes, and close performance gaps across the mid-market team.
• Build and maintain an inclusive, high-performing team culture that values ownership, collaboration, and continuous improvement.

• Experience in account management or client services roles, particularly with mid-market partners.
• Proven track record in people management, leading and developing mid-market account or sales teams while driving measurable business outcomes.
• Demonstrated success in driving revenue growth, adoption, and client retention within mid-market accounts.
• Strong strategic thinking, operational rigor, and data-driven decision-making skills.
• Proven ability to collaborate cross-functionally and drive measurable client outcomes.

• Experience leading a regional mid-market team.
• Deep understanding of US’s food and dine-in industry, including key trends and market dynamics.
• Strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• Proven ability to lead and align with cross-functional team steams—especially in Operations, Product, and Analytics to deliver cohesive and scalable solutions.
• Robust product acumen, with the ability to understand and contribute to Tik Tok’s local services strategy.

The base salary range for this position in the selected city is $189800 - $360000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s…