Representative, Sales, Customer Success Management

About Last Pass

Last Pass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, Last Pass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, Last Pass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve.

In this role, you will protect and grow recurring revenue. You will own the full renewal cycle - from proactive outreach and forecasting through negotiation and close - helping Last Pass deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected.

The Global Renewals team operates at the intersection of customer success and revenue operations, with direct impact on the health of the business. Spanning North America, APAC, and EMEA, we protect and grow Last Pass’s recurring revenue across a large and diverse customer base - bringing ownership, collaboration, and a genuine commitment to the customers we serve.

While this role is open to candidates across the US, we have a preference for candidates based on the East Coast to support collaboration with key stakeholders and team members.

You will work closely with Customer Success Managers, Account Executives, Revenue Operations, Customer Support, and Legal to navigate complex renewal cycles and align on contract strategy. You will also engage directly with customer stakeholders — including procurement leads, IT decision-makers, and economic buyers — to drive timely, value-aligned renewal outcomes across your assigned territory.

• Renewal Strategy
  - Own, drive, and lead the end-to-end renewals process in partnership with the Customer Success team to preserve and enhance customer contracts and relationships
• Renewal Execution
  - Actively engage with key customer decision-makers to identify requirements, uncover roadblocks, and ensure on-time renewal commitments; negotiate and execute renewal contracts (in partnership with Legal) that align with customer goals
• Renewal Forecasting
  - Maintain and report an accurate rolling 90-day forecast of renewals within your assigned territory, with a high degree of accuracy and pipeline hygiene
• Account Growth
  - Identify and develop upsell and cross-sell opportunities upon contract renewal to maximize customer contract value and drive business growth
• Revenue Retention
  - Execute and contribute to renewal engagement playbooks aimed at maximizing revenue retention and proactively managing churn risk across your book of business
• Customer Health Management
  - Partner with Customer Success and Support to monitor account health signals and build proactive strategies for at-risk accounts ahead of renewal
• Cross-functional Collaboration
  - Work closely with Sales, Legal, and Leadership to align on renewal strategy, escalations, and complex deal navigation

• Demonstrated track record of consistently owning, driving, and closing a renewals or account management process from start to finish.
• Strong negotiation and objection-handling skills with the ability to navigate multi-stakeholder, complex renewal conversations.
• Excellent written and verbal communication skills with the ability to build trust and…