Account Manager

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This range is provided by ei3 :
Industrial Internet Intelligence. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $85,000.00/yr

Commission

Direct message the job poster from ei3 :
Industrial Internet Intelligence

The Account Manager drives customer success by building and maintaining relationships with a defined portfolio of OEM customer accounts. This role focuses on account retention and revenue growth, collaborating seamlessly with internal departments to ensure customer satisfaction through proactive engagement and solution delivery. The Account Manager leverages ei3's tools to address customer needs and achieve sales targets from initial order onwards.

The overarching objectives include achieving sales milestones, exceeding growth targets, and offering crucial business understanding and support to their customers. This position reports to the CEO.

What you’ll do

• Manage and grow relationships with assigned OEM customers, serving as their primary point of contact while driving business growth and retention
• Execute day-to-day account management activities including regular customer communications, issue resolution, and opportunity identification
• Maintain comprehensive knowledge of ei3's product portfolio to effectively position solutions and identify expansion opportunities
• Strong program management skills, including planning, coordinating cross-functional teams, managing deliverables, and ensuring programs meet customer objectives and business goals
• Support contract documentation, including creation and updates of Master Service Agreements, Statements of Work, and negotiations and renewals within established parameters
• Follow established account management processes and maintain accurate customer information in CRM systems (currently Hubspot)
• Collaborate with internal teams (Customer Success, Support, Sales, Product, Engineering, and Marketing teams) to resolve customer issues and deliver solutions
• Prepare and present standardized portfolio performance reports to senior leadership, analyzing account progress, performance metrics, quotas and goals on a monthly/quarterly basis. Include trend analysis and strategic recommendations.
• Execute account plans to meet revenue targets, including regular customer touchpoints and quarterly business reviews
• Support the Senior Leadership in strategic initiatives and process improvements
• Travel to customer sites as needed to strengthen relationships
• Participate in industry events and trade shows to represent ei3

About you

• Bachelor's degree or equivalent and 3 years proven work experience in a similar role; software industry and/or industrial manufacturing experience is a plus.
• Intellectual curiosity and aptitude for learning and growing with an organization.
• Strong relationship building skills with proven ability to maintain customer satisfaction with a focus on solutions and meeting customer needs
• Experience with sales processes and account management fundamentals
• Effective communicator with solid presentation skills
• Ability to juggle multiple accounts at a time, while maintaining sharp attention to detail.
• Proficient in analyzing account data and creating performance reports
• Familiarity with industrial automation, IoT, or manufacturing technology a plus
• Experience with contract renewals and scope negotiations
• Strong computer skills including CRM systems, Microsoft Office suite, and project management tools
• Self-motivated with ability to work independently while supporting team goals

What we offer

We provide a comprehensive and competitive compensation package designed to reward your contributions and support your well-being. Our benefits include:

• Base salary plus a variable performance commission
• Medical, dental, and vision insurance
• Paid time off (PTO) and floating holidays
• Your birthday off to celebrate your special day
• Life insurance and pet benefits
• Additional supplementary benefits to support your lifestyle and goals

ei3 has been at the forefront of pioneering IIoT apps and AI-driven solutions, establishing itself as a trusted leader in the industrial manufacturing sector since 1999. We partner with both machine builders and manufacturers, equipping them with tools to supercharge efficiency, promote sustainability, and unlock substantial cost savings for their operations. Our…