Consumption Lead, Data Foundation; MuleSoft + Informatica)

Position: Consumption Lead, Data Foundation (MuleSoft + Informatica)
Location: New York

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Mulesoft Consumption Lead The Experience We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Data Foundation (Mule Soft + Informatica) within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives. As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts, focusing on:
What You'll Actually Be Doing Account Growth Drive consumption growth through successful implementation of initial commerce use cases Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle Gain commitment and buy-in to drive customer decision making by achieving a shared vision and proactively considering the value props that tie all the stakeholder together Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens Track and drive key consumption metrics including GMV, order volume, and platform utilization Develop data-driven expansion strategies based on consumption patterns Create and execute account plans to achieve targeted consumption goals Guide customers' roadmap to maximize platform value Technical Expertise Understanding customers' IT infrastructure and business requirements/ use case roadmap Creating, owning, and executing technical POCs and demos for expansion use cases within initial and other LOBs Stakeholder management Creating a path to accelerate and expand consumption and utilization of Mule Soft within each customer by engaging and influencing a variety of external audiences (technical, LOB) at all levels of the organization (from CxO to developer) Engaging with internal business & technical stakeholders (e.g., implementation partner, prof.

services, technical architect, sales, customer success) The ideal candidate will be equally passionate about Mule Soft solutions, customer outcomes, and inspiring a team. Customer Success Learn, be familiar with Mule Soft solutions, positioning, competition, and product suite Internalize Mule Soft customer success stories and Customer Success systems and processes and understand the current state of regional performance across customer health, retention, and growth metrics Establish relationships with regional leadership across pre-sales, sales, services, and channel leadership to be a leader in driving cross-functional alignment at scale and ensure customer health and expansion is top of mind Engage with C-level to operational teams on Mulesoft initiatives Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success…