Founding US Customer Value Lead

Location

New York

Full time

Customer Account Management

• $200,000 - $300,000 (But flexible for the right person) $200K – $300K
  • Offers Equity
  • Offers Commission

We're not married to the numbers provided, this is just our recent benchmarks. We encourage you to apply even if you're expectations are outside the range provided.

We’re looking for an exceptional generalist to join us as Omnea’s first Customer Account hire. You’ll be excited to design, build, and lead the US arm of the customer function, and have a massively accelerated career trajectory.

You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high‑calibre -- it took over 10,000 interviews to hire our first 50 Omneans.

Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Customer Lead out there to help turn procurement into a true competitive advantage!

You'll do whatever it takes to make sure our customers get real ROI and drive exceptional commercial outcomes. You'll go from being deep in a renewal negotiation to collaborating with sales to update our ROI calculator & business case, to attending events to network with C‑Suite stakeholders, to being the voice of your customers in a product strategy workshop. You own NRR across a book of enterprise accounts, so everything you do is tied back to commercial outcomes.

• Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end‑to‑end.

• Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi‑thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next.

• Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world‑class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows.

• Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.

We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge. TL;

DR you're commercially sharp and instinctively know how to navigate complex organisations. You might come from consulting, sales, or a generalist commercial role - what matters is that you've worked in proper enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things= done.

• You have 4-8 years of experience in a top‑tier & fast‑paced environment
  ; perhaps that’s a start‑up or scale‑up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour

  • If you have experience in a commercial role, you've worked on six‑figure ARR+ accounts, navigated multi‑stakeholder buying committees, and built genuine…