Manager, Account Management Account Management

We’re  You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences,  you want to do career-defining work, you’ve come to the right place.

We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

We are looking for a Manager, Account Management to join our NORAM Account Management team in New York. This is an opportunity to lead strategic relationships with some of the region’s most important merchants and help them get more value from their partnership with

You will be a trusted business advisor and a senior point of contact for a portfolio of enterprise merchants. You will own the account strategy, build executive-level relationships, identify opportunities for growth, and coordinate the internal teams required to deliver an outstanding merchant experience.

This role is suited to a commercially minded account management leader who can operate with strategic perspective while staying close to execution. You will bring structure to complex work, influence stakeholders across the organization, and help merchants use payments as a lever for better customer experiences and business performance.

• Own and execute account development plans for a portfolio of strategic NORAM merchants.

• Build high-touch, consultative relationships with merchant stakeholders from day-to-day operators through executive leadership.

• Serve as the primary commercial and relationship lead during the post-integration lifecycle, ensuring clear ownership, communication, and follow-through.

• Develop a deep understanding of each merchant’s business model, customer journeys, payment performance, priorities, and growth plans.

• Identify and advance opportunities across payment volumes, product adoption, geographic expansion, and broader commercial growth.

• Lead commercial conversations and negotiations in partnership with Sales, Finance, Legal, Product, and other relevant teams.

• Translate merchant needs into clear internal priorities and influence product roadmaps, go-to-market motions, and service improvements.

• Project-manage complex merchant initiatives, including cross-border expansion, new payment methods, optimization programs, and operational improvements.

• Use data and customer insights to diagnose performance, quantify opportunities, and make compelling recommendations.

• Provide regular account updates, risk visibility, and forward-looking plans to NORAM and global leadership.

• Share market feedback and best practices that improve how  serves enterprise merchants across the region.

• 6+ years of experience in B2B Account Management, Relationship Management, Customer Success, Strategic Partnerships, or a related commercial role, ideally in payments, fintech, technology, banking, or consulting.

• Experience managing complex enterprise accounts and building trusted relationships with senior and executive stakeholders.

• Strong commercial judgment, including experience identifying growth opportunities and leading or supporting negotiations.

• A strategic, analytical, and data-driven approach to…