Upsell Representative

About Arketa

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.

With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.

As our Upsell Representative, you'll grow revenue inside our existing customer base by selling Arketa's full suite of add-on products, including our branded app, website, marketing, and phone products. As the flagship of this role, you'll pioneer our brand-new Payroll product as one of the very first people ever to sell it.

You'll help shape the pitch, the playbook, and the motion from the ground up. Working closely with Customer Success, you'll identify the right accounts, run tailored value conversations, and own the full expansion cycle from opportunity to close. This is a high-impact, ground-floor role for a seller who is energized by brand-new products and a clear path to grow revenue per customer.

You'll sit on the Sales team and work shoulder to shoulder with Customer Success, who know our install base better than anyone and will be your closest partner in spotting the right accounts. You'll also work directly with the Payroll and Product teams, feeding real customer signal back into a product that is still taking shape.

This is a small, fast-moving team where the person doing the work also writes the playbook. If you like having a real say in how a motion gets built rather than inheriting one, this is that seat. You'll be given all inbound expansion interest, so your time goes into conversations and closing, not cold prospecting.

• Own the full expansion cycle, from spotting the opportunity to close, for Arketa's add-on products across the existing customer base
• Pioneer our brand-new Payroll product as the flagship, alongside the full add-on suite (branded app, website, marketing, phone, and more)
• Partner with Customer Success to identify and prioritize the right accounts using product usage and account data
• Run tailored demos and ROI conversations that connect each add-on to the studio's goals
• Meet and exceed your expansion and upsell quota
• Maintain accurate pipeline management and expert-level forecasting in Hub Spot
• Help build the playbook: messaging, objection handling, and best practices for brand-new products
• Feed structured product feedback back to the Payroll and Product teams
• Use AI (Claude) to research accounts, personalize outreach, and move deals faster
• Be an exemplary ambassador for Arketa, both internally and externally

We believe in setting our team up to thrive.

• 30 days: onboarded and fluent in Payroll, the add-on suite, and our install base. You're shadowing Customer Success and learning the accounts.
• 60 days: an active expansion pipeline is built, your first Payroll and add-on deals are closed, and the early playbook is taking shape.
• 90 days: you're consistently at or above expansion quota with reliable forecasting, and you have a repeatable motion for selling add-ons into the base.

• 2+ years in SaaS sales, account management, or expansion and upsell, ideally selling into an existing customer base
• Comfortable being an early seller of new products, where you help define the pitch and playbook
• Strong at value and ROI conversations, and at multi-product storytelling
• Excellent pipeline discipline and forecasting. You keep Hub Spot immaculate
• A relationship-led seller with a track record of exceeding quota
• Strong written and verbal communicator. Scrappy and resourceful
• Hands-on with AI (Claude) and comfortable with a modern sales stack (Hub Spot, Avoma, Nooks)
• Passion for fitness, wellness, and helping studios grow
• BA/BS preferred.

• Exposure to payroll, fintech, accounting, or embedded finance products
• Experience…