Service Sales Representative

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. W&M Fire Protection
, founded in 1993 and based in Hawthorne, NY, is a full-service fire protection contractor specializing in the design, installation, fabrication, inspection, and maintenance of fire sprinkler, fire alarm, special hazard, and life safety systems across the tristate and New England regions. As a proud member of the DU Family of Companies, powered by APi Group, we combine the strength of a leading life safety network with the responsiveness and relationships of a local partner.

Living our motto, "we protect what you value most," W&M Fire Protection offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Sales Representative to our Hawthorne, NY team. In this role, you will combine inside sales coordination, project management, and field engagement to help expand repair work, renew service agreements, and deliver value-added solutions to our customers. Success in this role requires strong organizational skills, a customer-first mindset, and the drive to close opportunities while building lasting client relationships.

Drive Revenue. Build Relationships. Grow With Us.

• Generate and deliver repair quotes and proposals.
• Proactively follow up on open quotes to drive conversion.
• Convert inspection report deficiencies into approved repair work.
• Identify and sell value-added service agreements to existing customers.
• Promote multi-service packaging to increase customer value and retention.
• Track and report wins, losses, and conversion metrics.

• Serve as a primary point of contact for service-related sales inquiries.
• Conduct on-site customer surveys and assess job requirements.
• Address customer questions and provide consultative solutions.
• Maintain accurate bid logs and ensure daily quote turnaround.
• Process incoming leads and route appropriately.
• Coordinate special job requirements with customers and internal teams.
• Partner with Accounts Receivable when needed to assist with collections follow-up.

• High quote-to-close ratio.
• Strong service agreement renewal rates.
• Increased service contract penetration within existing accounts.
• Consistent daily follow-up activity.
• Positive customer feedback and retention.

• Strong interpersonal and communication skills (written and verbal).
• Confidence handling customer conversations in person and by phone.
• Highly organized with strong time management skills.
• Detail-oriented with accurate documentation habits.
• Self-motivated and results-driven.
• Ability to quickly learn product and service offerings.
• Professional, customer-first mindset.

• High School Diploma or GED required;
  Associate's Degree preferred.
• 1–3+ years of sales, service industry, trade, or customer-facing experience preferred.
• Experience in service-based or technical environments is a plus.

• Primarily office-based with moderate noise levels.
• Requires travel to customer locations for on-site surveys.
• Occasional exposure to active job sites, including dust, fumes, and elevated noise levels.

The salary for this role is $70,000 to $100,000 per year, based on experience and qualifications.

• Competitive Compensation:
  We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package:
  Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family:
  The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group:
  As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development…