National Account Manager

Works with: Production / Project Management
· Estimating
· Accounting

Territory: Relationships managed nationally. Delivery in NY metro and tri-state, expanding through the Northeast corridor — Boston, Philadelphia, Washington DC.

Location: New York metro. Client sites, job sites and headquarters visits required. Not a remote position.

Engagement: Independent contractor for year one, converting to W-2 employment at twelve months

CORE Group NA Inc. delivers highly managed trade services for construction and facilities management to multi-unit corporate clients — national and regional fast casual, restaurant, retail and hospitality brands with locations across the Northeast and beyond. We are evolving from a traditional general contractor into a solutions platform: a service request or project concept goes in one end and comes out the other as a finished product, delivered in the most timely, frictionless, cost-effective and well-communicated way possible.

What separates us is not what we do — there is no shortage of contractors who can execute a buildout. It is how we do it: timely proposals, real schedules, honest and preemptive communication, accurate billing, and work guaranteed for a full year with a no-nonsense 48-hour back-to-site policy.

Our promise to clients is two words:
Always There.
Our attributes are three:
Assertive. Diligent. Accountable.

Our national and commercial chain accounts are currently held at the principal level and serviced project by project. That caps growth, concentrates relationship risk in one person, and means nobody’s full-time job is asking where else can we grow inside this account, and is this client actually happy?

This role changes three things:

• Every national account gets a named owner. One person the client knows, who picks up the phone and owns the outcome.
• Someone owns growth inside the accounts we already have. Our highest-return work is not chasing new logos — it is finding the next territory, site type, department or capital program inside clients who already trust us.
• Someone owns the recovery when a job goes sideways. Jobs go bad; that is construction. Whether we keep the account depends on whether one accountable person steps in and turns it around.

This is a relationship management role with a revenue number attached — not a sales role with relationships attached.

CORE runs two distinct books of business.
This position owns one of them: the national and regional brands — fast casual, restaurant, retail and hospitality — across both renovation projects and ongoing facilities support. Our New York City local business — residential renovations and boutique single-site clients — is a separate seat with a separate owner. This role will not be splitting attention between them.

When a Director of Construction at a growing brand thinks about this region, we want CORE to be the first name that comes to mind.

Within the first 45 days the National Account Manager is personally introduced by the Principal to every existing national client. From that point those accounts are theirs to manage, protect and grow.

• Account management. Serve as named relationship owner, maintaining contact cadence and building multi-level client relationships.
• Escalation and recovery. Take personal ownership of emergency work, schedule failures, or billing disputes.
• Business development. Build and work target multi-unit brand accounts in the Northeast corridor.
• Marketing and outreach execution. Run quarterly outreach programs, digital connection-building (1 Linked In post/week), and conference…