Business Development Manager

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• Hybrid (New York & remote)

We are a
media measurement
company, playing at the forefront of the industry, by revolutionizing the way
emotional impact
is measured and quantified in
media
.

Mindprober Labs Inc. (EUA) is seeking a proactive and experienced Business Development Manager (BDM) to drive account management and foster strong client relationships within the U.S. market. This role focuses on managing day-to-day client interactions, ensuring satisfaction, and identifying opportunities for business growth and client engagement. Reporting to the Head of Client Success, the BDM will work closely with sales, marketing, and product teams to deliver a seamless client experience.

• Client Relationship Management
  :
  Serve as the primary point of contact for assigned clients, developing and maintaining positive relationships to ensure high client satisfaction and loyalty. Act as a trusted advisor, understanding client needs and advocating for them within Mindprober.
• Account Growth & Retention
  :
  Identify new opportunities to grow client accounts by upselling and cross-selling Mindprober's offerings. Lead contract renewals, negotiate terms, and collaborate with sales to expand the company’s footprint within client organizations.
• Onboarding & Training
  :
  Guide clients through onboarding and training processes to ensure smooth transitions and effective product use. Conduct training sessions to enhance client understanding of Mindprober's solutions and drive product adoption.
• Problem Solving & Issue Resolution
  :
  Proactively address and resolve client issues in a timely and effective manner, coordinating with internal teams as necessary. Maintain a record of client feedback and work to continuously improve client satisfaction and outcomes.
• Collaboration with Sales and Marketing
  :
  Work closely with the sales team to share client insights, coordinate on strategic account plans, and ensure alignment between marketing efforts and client expectations. Collaborate on strategies to boost client engagement and achieve business objectives.
• Data-Driven Decision Making
  :
  Monitor account metrics, report to the Head of Client Success on key performance indicators, and conduct analyses to provide actionable insights for client development. Use data to identify patterns and trends, guiding client strategies and improving satisfaction.

As Mindprober continues to expand, the Business Development Manager will play a pivotal role in onboarding and mentoring new team members, ensuring a seamless integration into the client success and account management functions. This responsibility includes:

• Onboarding New Colleagues
  :
  Assisting in the orientation process for new hires, introducing them to Mindprober's client management processes, tools, and best practices.
• Knowledge Sharing
  :
  Providing insights, guidance, and resources to help new team members understand client needs, effective engagement techniques, and Mindprober's service offerings.
• Skill Development
  :
  Supporting the growth of junior team members by helping them develop critical skills in relationship management, negotiation, and problem-solving to uphold Mindprober's high client service standards.
• Ongoing Support
  :
  Serving as a go-to resource for newer colleagues, answering questions and offering constructive feedback to foster a collaborative, growth-oriented team culture.

• Must be a U.S.
  citizen
  .
• High
  proficiency
  in
  English
  is required.
• Must be available to go to the
  office
  in
  New
  York
  City a few times per week.

• Client-Centric Approach
  :
  Demonstrates a deep commitment to understanding client needs and delivering tailored solutions. Skilled at building long-lasting…