Sales Manager

Market Segments:

• Corporate Negotiated & Entertainment.

• We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager.
• The Sales Manager is responsible for driving revenue growth and achieving sales targets.
• This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing.

• Minimum of 2/4 years hotel sales experience – luxury brand preferred.

• Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through.
• Membership team to leverage and share leads back and forth.
• Reservations/Revenue.

• Conduct site inspections, client entertainment, sales trips and trade shows as required.
• Monthly target of proactive phone calls and site inspections/client entertainment.
• Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business.
• Create quarterly and yearly action plans.
• Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market.
• Ability to be well versed on current trends in various markets and maintain confidentiality of information.
• Attend hotel clients and local community business events to network and maintain high visibility. Update management and relevant departments on VIP arrivals, meet and greet accordingly. Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI. Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system.
  
  Identify and communicate ideas, customer expectations from assigned segments and territory. Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market.
• General
  
  Skills:
  
  Perform job functions with attention to detail, speed and accuracy. Prioritize, organize and follow-up on all actions. Be a clear thinker, remaining calm and resolving problems using good judgment. Understand guest service needs. Work with minimal supervision. Maintain confidentiality of guest and client information and pertinent hotel data.
• Exceptional interpersonal skills - able to represent the property in the community. Ability to prioritize and organize work assignments. Ability to meet deadlines. Business acumen. Technology Experience with technology such as Delphi.fdc (sales force), Opera Cloud, Alliants, Microsoft Office Suites, Hoteligence/Demand 360. This role does not need to action anything Food & Beverage or Events related.
• Travel Perhaps 1 week per quarter.

• Attend 9am, morning meeting for sales representative.
• Share this responsibility with Sales & Marketing Coordinator.
• Occasionally create delphi reports as and when needed.
• Refine existing and create new SOP’s where necessary.
• SOP's are a critical part of achieving success.
• Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report.
• Ability to work independently and without close supervision.
• Qualify any reactive leads.
• Solicit new business.
• Work with reservations team to ensure we are feeding opera the most relevant information, so the operations team are well prepared.

• Group and Corporate Negotiated/Entertainment Estimated at 2.5 million in net room revenue for 2025.
• GROUP Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours.
• Ball…