Sr. Account Partner​/Account Partner Director, Professional Services — Manufacturing

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Customer Success

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The Account Partner owns the Professional Services relationship for a portfolio of Salesforce's most strategic manufacturing accounts. This is a quota-carrying, bookings-driven role: you will drive PS pipeline growth, shape engagement strategy, and close services deals while ensuring customer goals stay tightly aligned with Salesforce PS offerings — including AI and agentic transformation initiatives. You will partner across License Sales, Customer Success, Solution/Delivery, and executive leadership to deliver a coordinated 'One Salesforce' approach, and you will be measured primarily on PS portfolio growth.

• Own bookings and pipeline growth on assigned strategic accounts — driving deal strategy, forecasting, and closing to hit quota.
• Lead and coordinate the end‑to‑end customer relationship, acting as the connective tissue between the Customer, License Sales, Solution/Delivery, and Customer Success teams.
• Build executive credibility with customer senior business and IT stakeholders to shape transformation strategy - influencing and aligning on ambitious digital and AI/agentic initiatives, not just reacting to them.
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation and advisory engagements.
• Coordinate across License Sales, Product/Solution, and Customer Success teams — driving alignment through influence and relationship strength without formal authority — to run unified account pursuits.
• Proactively spot risk across active engagements and partner with delivery leadership to ensure successful project execution, customer satisfaction, and on‑time/on‑budget delivery.
• Identify and pursue expansion opportunities within existing accounts, deepening the Salesforce footprint and growing services revenue.
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success.
• Maintain a strong, current understanding of manufacturing industry trends, Salesforce platform capabilities (including AI, Data Cloud, and Agentforce), and how they apply to customer business outcomes.

• Experience leading agentic/AI, customer experience, digitization, or sales/service/marketing transformation pursuits, with a bias towards rapid delivery of outcomes using AI-driven approaches. Salesforce platform experience preferred.
• Experience selling and/or delivering Professional Services in a Salesforce ecosystem or Global System Integrator (GSI) environment.
• Proven ability to act as a trusted advisor and strategic services seller — driving new engagements and expanding existing customer relationships, with a track record of exceeding bookings/quota targets.
• Strong sales process discipline: forecasting rigor, deal progression, and executive-level client engagement.
• Demonstrated…