CX Knowledge Architect: AI-Driven Knowledge Base Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-06
Listing for:
Hong Kong Next Generation Internet Society
Full Time
position Listed on 2026-08-06
Job specializations:
-
Science
AI Business & Operations, Information & Knowledge Management
Job Description & How to Apply Below
Notion is seeking a CX knowledge strategist to own the end-to-end knowledge system, shaping information architecture and governance to support scalable, accurate knowledge for CX teams. You will partner with CX Enablement, Product Ops, QA, and Vendor Ops to ensure a living system of record that evolves with product changes and customer needs.
Notion emphasizes AI-assisted retrieval, content quality, and scalable processes, with a focus on durable, modular content and governance across the
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