Security Guard

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Full Time New York City, NY, US

30+ days ago Requisition

Salary Range: $18.80 To $18.80 Hourly

Job title:
Security Guard

Reports to:
Operations Coordinator/Director of Security Services

FLSA Status:
Non-Exempt (Hourly) / Full Time/Part Time

The role of the Security Guard is to provide HPCDC with professional protective services for clients, employees, guests, and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter, and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements.

• Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.
• Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and policies of HPCDC.
• Abstain from behaviors that expose the Security Guard to civil liability, including negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy, and failure to address health and safety concerns.
• Adhere to the NYS Security Guard and HPCDC Code of Ethics, including honesty, respect for confidential information, and abstaining from conflicts of interest.
• Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices.
• Provide quality services and excellent customer service to employees, guests, and clients of HPCDC.
• Use excellent interpersonal and communication skills, able to interact effectively with people of various socioeconomic levels, demographics, and cultures.
• Consistently respond to client and employee grievances in a positive way, role‑modeling effective problem resolution skills while helping them to resolve concerns in a non‑judgmental, non‑condescending manner.
• Prevent and diffuse conflict by employing non‑defensive communication skills (avoid making judgments without all facts, ask open‑ended questions, keep an open posture and neutral facial expressions when communicating).
• Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other media, using respectful etiquette, a positive attitude, and a positive tone of voice.
• Abstain from profanity or loud language near the public, employees, and clients.
• Maintain the confidentiality of clients and employees, only disclosing information learned through the job to those who need to know (do not discuss clients in public).
• Employ effective interpersonal and communication skills (verbal, non‑verbal, listening, and writing) that optimize safety, diffuse or mitigate conflict, and maintain the integrity of clients, coworkers, and employees.
• Deter occurrences and circumstances which could affect the security and safety of the property and people on the premises.
• Maintain knowledge of security policies and behavioral conduct expectations for clients, employees, and guests of HPCDC.
• Enforce security policies and behavioral conduct expectations for clients, employees, and guests of HPCDC.
• Educate clients, staff, and guests on security protocols and procedures, and rules proactively and as needed.
• Stay visibly alert and employ effective observation skills throughout the shift to detect and respond to suspicious behavior and other safety/security related incidents; avoid sleeping or distractions such as personal cell phone usage.
• Implement and enforce procedures that limit access by unauthorized people to the building and property.
• Follow protocols for signing clients and guests in and out of the building.
• Patrol all areas as assigned and as needed, consistently using technology (e.g., Lighthouse IO) to document compliance.
• Ensure that locks and…