Security & Safety Manager - Westin Times Square

Job Summary

Manages the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
• Comply with applicable laws and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Incorporate inspection of recording systems into patrols that encompass all interior and exterior areas of the property.
• Follow Duty of Care process for the protection of guests and employees.
• Follow up on all unusual activities in and around the property that would impair the well‑being of guests and employees.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well‑being of guests and employees.
• Oversees all loss prevention operations including patrol process, emergency response, investigations (initial & follow up) for guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duty responsibilities.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring General Liability and Worker's Compensation cases.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Meet quality standards and customer expectations daily.
• Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspect and critique the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provide services that are above and beyond for customer satisfaction and retention.

• Analyze information and evaluate results to choose the best solution and solve problems.
• Develop liaison with local law enforcement and emergency services.
• Inform and/or update the executives and peers on relevant information in a timely manner.
• Provide information to supervisors and co‑workers by telephone, in written form, e‑mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.