Security Lead - Landmark, NYC

JOB TITLE:

Security Lead

REPORTS TO:

Security Manager

Eligible candidates must be flexible to work either Mid Shift (2:30pm-11pm) on a regular basis.

JOB PURPOSE:

At Tiffany & Co., our people are at the heart of our legacy. As a Security Lead within the Landmark, you will serve as a key ambassador of safety, discretion, and operational excellence—ensuring the protection of our clients, employees, and iconic assets within one of our most prestigious global locations.

This elevated role requires a strategic mindset, refined leadership, and an unwavering commitment to excellence. In addition to supporting daily security operations, the Security Lead plays a critical role in developing Security Leads and strengthening the overall security framework.

• Provide direction and oversight to on-site security personnel, ensuring optimal deployment and seamless coverage across all floors and client touchpoints.
• Lead by example through professionalism, accountability, and elevated service standards.
• Coordinate execution of security training programs for both the store and security teams within the Landmark, ensuring alignment with overall security objectives.

• Cultivate a high-performing team through mentorship, structured training, and ongoing feedback.
• Support the growth and readiness of Security Leads, reinforcing a culture of continuous development.
• Partner with Security Managers on conducting comprehensive onboarding and ongoing refresher training pertaining to security protocols.
• Act as a senior subject matter resource and mentor for employees and junior training staff regarding security training content and best practices.

• Execute and uphold all security protocols and procedures with precision.
• Oversee incident response, access control, and surveillance systems while maintaining a proactive presence on the floor.
• Conduct routine inspections to ensure the integrity of physical security measures.

• Maintain accurate and timely documentation of all incidents and daily activity.
• Support audits and security assessments by providing detailed reporting and insights.
• Maintain training calendars, attendance records, and compliance documentation, ensuring adherence to all internal and external regulatory standards.

• Partner closely with internal teams—including Retail, Operations, and Hospitality—to ensure seamless and secure client experience.
• Engage with external partners and stakeholders with professionalism and discretion.
• Partner with Security Management population to drive updates and improvements to training programs based on thorough analysis of incident data, audit findings, and regulatory requirements.

• Identify potential vulnerabilities and implement strategic solutions to mitigate risk.
• Contribute to emergency preparedness planning and ensure readiness across all scenarios.
• Be able to communicate rapidly and effectively.

• Integrity and sound judgment in high-pressure environments
• Strong communication and interpersonal skills
• Strategic thinking with a proactive mindset
• Adaptability and composure in a dynamic, client-facing setting
• A sense of urgency paired with refined professionalism

• Minimum 3–5 years of experience in security, law enforcement, or a related field; luxury retail or hospitality environment preferred
• Proven leadership experience with the ability to coach, develop, and influence teams
• Strong understanding of security systems, including CCTV, access control, and incident management protocols
• Ability to assess risk, make sound decisions, and respond effectively in high-pressure situations
• Excellent written and verbal communication skills, with strong attention to detail in reporting
• Professional presence with a high level of discretion and integrity in a client-facing environment
• Flexible availability, including evenings, weekends, and holidays, based on business needs
• Ability to stand, walk, and move throughout a multi-floor environment for extended periods

Tiffany & Co. is formed from many facets - talented people who…