Manager, Workplace Security - Global Workplace Services

Manager, Workplace Security - Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions;

it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community.

That’s why our team is seeking a dynamic and experienced Manager in Workplace Security

As a Manager in Workplace Security, you’ll manage the day-to-day operations of physical security incident response for Capital One’s New York City Flat Iron campus, Commercial banking HQ in Midtown, NYC and other satellite corporate offices across the North East. You will support the senior manager as a safety and security point of contact, providing advice and solutions that mitigate physical and safety risks for Capital One.

The ideal candidate should:

• Help build customer solutions, appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues

• Learn how to navigate the organization, anticipate and address concerns with fact-based options

• Create lift for their team by applying and sharing their expertise

• Manage through ambiguity, keep an open mind when considering perspectives, and escalate effectively

• Be open to creative solutions, consider downstream impacts and use data to solve issues

• Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately

• Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture

• Have a passion for safety and security and how it influences culture and the environment

Key Responsibilities:

Operational Excellence

• Strong team player with a demonstrated track record and history in establishing and maintaining effective working relationships and solving problems.

• Advance customer (internal/external) interfacing, problem-solving and relationship skills required.

• Proven track record to manage security teams, vendors, and contractors, with expertise in security systems, incident response, and risk management

• Excellent interpersonal skills, able to engage to communicate effectively with senior leadership, site managers, and external partners

• Strong analytical and problem-solving skills, capable of leading emerging security challenges

• Familiarity with security technologies, including surveillance, access control, and alarm systems

Project & Program Management

• Incident or crisis management experience, including coordinating with emergency services and law enforcement

• Ability to successfully plan and organize security programs to enhance safety for our workplace

• Ability to respond to and handle security incidents across area of responsibility

• Collaborate with the Director of Workplace Security to set objectives and lead security operations at regional sites

• Build relationships with executives, site leaders, and cross-functional teams to influence compliance and improve security programs

• Act as liaison between security and local teams to align on site and security objectives

• Conduct security risk assessments and audits at regional locations and address vulnerabilities

• Manage the budget, security vendors, and approve invoices and expenses within your area of responsibility

• Investigate policy violations, misconduct, and criminal activity

Relationship & Partnership Management

• Lead and implement incident management programs and support business continuity during emergencies

• Partner with…