Senior Director, Crisis Communications – Cybersecurity & Data Privacy

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

A successful Senior Director in the Cybersecurity & Data Privacy Communications team will lead crisis communication response strategies for companies facing active cybersecurity attacks or threats. The role involves managing crisis communication preparedness projects, tabletop exercises, and specialized offerings within the practice.

The Senior Director will oversee multi‑stakeholder communications for clients experiencing cybersecurity incidents such as ransomware attacks, nation‑state attacks, critical infrastructure incidents and other operational disruptions. The Senior Director is the primary client counselor and must be comfortable interacting with C‑suite, external counsel, and third‑party partners on incident response teams. The position requires excellent project management skills and the ability to oversee multiple work streams for large‑scale cyber incident engagements across multiple geographies.

The Senior Director will identify new business opportunities, develop relationships with law firms and referral sources, and participate in marketing and thought‑leadership initiatives on behalf of the team and firm.

FTI Consulting’s Cybersecurity and Data Privacy Communications team is a leading crisis communications group specialized in cybersecurity. Recognized as the 2025 Cybersecurity PR Agency of the Year by the Cybersecurity Excellence Awards, the team has led responses for some of the largest and highest‑profile cybersecurity matters in the past decade.

On an annual basis, the team provides communications counsel and support for hundreds of organizations across critical infrastructure, energy, healthcare, financial services, technology, retail, higher education, municipalities and more. The team’s clients span publicly traded, privately held, B2B, B2C, domestic and multi‑national companies.

With a multidisciplinary approach, the team advises clients through effective communications and messaging for customers, partners, vendors, regulators, employees, boards, media, investors and more. The team works throughout the entire lifecycle of a cyber incident, helping companies mitigate risks and preserve reputation before, during and after the incident.

The Senior Director manages account teams and projects, leveraging in‑depth knowledge of clients’ objectives and challenges to oversee the design and implementation of innovative strategies to assist them through cyber and data privacy communications challenges. The role contributes to growing the Cybersecurity & Data Privacy Communications business and provides oversight to teams working on incident response and preparedness matters.

• Develop strategic proposals and communications plans for clients and new business prospects.
• Serve as a primary client contact, providing strategic counsel directly to clients in meetings, conference calls and on client sites.
• Project‑manage multiple work streams, client/legal approval processes and document development to ensure deadlines are met and objectives are achieved.
• Manage teams and processes for tracking and triaging client stakeholder inquiries (e.g., media, employees, customers, regulators) during live incidents.
• Collaborate with peers across borders on incidents requiring 24‑x‑7 follow‑the‑sun crisis management.
• Anticipate client needs and concerns and proactively address them.
• Work with senior leaders to make staffing decisions on various accounts.
• Drive new business pursuits, including developing thought leadership, identifying business prospects and networking on behalf of the firm.
• Support team training and professional development and serve as a performance manager for junior staff.
• Manage…