Surveillance Operator

Surveillance Operator

Join a winning team today at del Lago Resort & Casino JOB SUMMARY The Surveillance Agent is responsible to monitor activities to ensure that casino patrons are not engaged in illegal activities, that soft and hard count operations are conducted in accordance with Internal Control Policies and Procedures and state regulations, as well as review established departmental policies and procedures for the casino are reviewed and adhered to.

Pay Range: $26.42-$29.35/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended as general illustrations of the work in this class and are not all-inclusive:

• Attend daily briefings and meeting, being on time and participating in a positive manner
• Ensure the smooth operation of the Surveillance Department through following prescribed policies and procedures, as well as complying with Internal Control Policies and Procedures
• Responsible for writing reports in a clear and concise manner noting only factual information without interjection of one's personal opinion
• Knowledge of Surveillance Emergency Operation Plan
• Operates surveillance equipment within the Surveillance room and reports any malfunction of the surveillance system
• Document, observe, tape, and report any violations of state regulations, company policies or departmental procedures
• Interact with local, state, and federal law enforcement in the investigations of criminal activity which occurs on company property
• Monitor currency transports in accordance with casino procedures
• Complete tasks and department assignments or projects, and meet the deadlines related to those assignments
• Work on actual projects or service to help achieve the objectives of the department
• Evaluate information to render an opinion or take action based on that information that will impact the department or function
• Render advice, and provide expertise or judgment based on information gathered, studied, analyzed, or reviewed
• Ensure the integrity of gambling, banking, count room and cash handling procedures
• Must have complete understanding of table games rules as well as policies and procedures for all gaming and cash handling areas
• Responsible for proper handling of confidential information, reports, incidents, and materials
• Inform senior management team of information necessary to the efficient operation of the casino
• Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work
• Conduct in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
• Performs other duties as may be assigned by department and/or company management

REQUIRED

SKILLS AND ABILITIES

Must have ability to:

• Regularly required to walk and work on feet to complete assigned shifts; talk and hear
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret a variety of technical and mathematical formulas
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Effectively communicate with all levels of Team Members as well as outside contacts
• Resolve problems and conflicts in a diplomatic and tactful manner
• Demonstrate leadership and fairness in dealing with guests and Team Members; and possess the ability to instill a sense of pride and personal responsibility in staff
• Required to be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Required to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs. Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

EDUCATION AND EXPERIENCE High school diploma or GED equivalent required. Previous security, military, or civilian police officer training and/or experience preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS In addition to the other duties described herein, every Team Member has the…