Security Officer

About Us

It's Your Moment to Rise. Start your journey with us at The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people‑first environment. And to work together to enhance the well‑being of our guests, our communities and each other.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, and enjoy complimentary breakfast, lunch and dinner during all shifts. If you are positive, adaptable, intuitive, and genuinely interested in the well‑being of others around you, we invite you to discover how together we can rise.

Salary Range: $31.34 – $41.79 Hourly. Tipped/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No.

Perform protective, preventative, safety, and security related enforcement functions touring the hotel complex to ensure the safety and well‑being of all hotel guests, associates, and vendors. Implement and monitor all related SOPs, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two‑way radio, bending, stooping, and kneeling.
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property. Requires grasping, lifting, and/or carrying and otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands.
• Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in case of suspicious behavior report directly, via radio, to the supervisor on duty; also report any alarms similarly.
• Memorize and monitor the life safety system installed at the property including layout of the entire building, alarm pull stations, location of fire extinguishers and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch‑in" and help co‑workers with their job duties and be a team player.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs. with or without reasonable accommodation.
• Sufficient manual dexterity in hands with or without reasonable accommodation.
• Ability to climb stairs and ladders at a rapid pace with or without reasonable accommodation.
• Ability to perform duties within extreme temperature ranges with or without reasonable accommodation.
• Effective verbal and written…