Facilities & Security Operations Coordinator

Facilities & Security Operations Coordinator

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City–based multi-faceted social services organization. Since 1972, HANAC has provided critical housing and social service programs to vulnerable populations throughout New York City.

HANAC is seeking a highly organized and operationally driven Facilities & Security Operations Coordinator to support building operations and oversee daily security functions across multiple properties. This position plays a critical role in maintaining safe, compliant, and well-managed facilities environments.

The successful candidate must be capable of managing security operations, coordinating staff coverage, and responding to operational needs outside of standard business hours. This role requires 24-hour operational availability for emergencies, scheduling issues, and security-related incidents.

• Oversee and manage security guard scheduling to ensure continuous 24-hour coverage across assigned locations.
• Maintain standby coverage lists and coordinate replacements for call-outs, absences, and emergencies.
• Monitor attendance trends including excessive call-outs, lateness, and no-shows; provide weekly operational reports.
• Maintain complete and organized personnel files for all security staff.
• Coordinate onboarding requirements and maintain compliance documentation.
• Conduct annual performance evaluations for security personnel.
• Coordinate required fire safety and incident reporting training.
• Maintain updated training certifications and compliance records.
• Serve as the primary liaison between security staff and management.
• Represent the security department in operational meetings.

• Update and maintain Fire Safety and Security policies and procedures.
• Ensure required fire safety and security signage is properly posted and maintained.
• Issue and track building signage including smoking prohibitions, lithium battery restrictions, e-bike policies, and emergency routes.
• Conduct regular building inspections to ensure compliance with safety standards.
• Strengthen and monitor key control and access security procedures.
• Coordinate facilities activities and operational support systems.

• Manage Yardi work orders, tenant charges, and facilities records.
• Compile weekly and monthly facilities and security operational reports.
• Process payroll summaries for security and maintenance staff.
• Maintain inventory of building and office supplies.
• Assist with emergency response coordination, resident inquiries, and front desk operational support when required.
• Collect and deposit rent payments as assigned.
• Meet weekly with the Director to review priorities, assignments, and operational concerns.

• Associate’s Degree with at least three (3) years of facilities, security coordination, or operations experience;
• OR
• High School Diploma/GED with a minimum of five (5) years of relevant operational, scheduling, or supervisory experience.
• Experience managing staff schedules in a multi-site or 24-hour environment strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with Yardi preferred.

• Position requires availability during evenings, weekends, and holidays as operational needs dictate.
• Employee must be reachable and responsive for after-hours emergencies and security-related matters.
• This role supports a 24-hour operation and requires flexibility outside standard work hours.

• A “disabled veteran” is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was…