Senior Security Analyst, Customer Assurance

About the Team

The Security Governance, Risk, and Compliance (GRC) team is part of Plaid’s security organization, focused on enabling the business by proactively managing information security risks and maintaining effective controls.

Our mission is to reduce the likelihood and impact of security risks while operating a robust assurance program that builds trust with our customers, consumers, and data partners.

We partner closely across the company to ensure Plaid’s platform remains secure, resilient, and aligned with industry and regulatory expectations.

The Security Contracts workstream is a core part of our Security Assurance and Trust Enablement program — ensuring Plaid's contractual security obligations with customers and data partners are defensible, consistent, and never a bottleneck to deal velocity, all while building trust.

• You will own Plaid’s Security Contracts workstream end-to-end—the DRI for how security contract reviews get done, how fast they move, and how the program improves over time.

• You will review security provisions in customer MSAs, DPAs, and security addenda, identify unacceptable clauses, and provide Legal and GTM with the actionable security feedback they need to move deals forward.

• You will build the playbooks, processes, and program infrastructure that make the Security Contracts workstream scalable — so the team moves faster on every deal that follows.

• You will use pattern analysis and data to proactively reduce deal friction over time, own program metrics and reporting, and operate as an AI power user to maximize throughput.

• You will also support broader security trust enablement activities — responding to customer security questionnaires and joining external audit calls with customers and data partners — with the same rigor and responsiveness you bring to the contracts workstream.

• Lead Security Contract Reviews
  :
  Review security provisions in customer MSAs, DPAs, security addenda, and security exhibits — identifying unacceptable clauses, forming a clear security position, and providing Legal with actionable feedback they can take directly into negotiations. Your positions will give Legal and GTM a consistent, defensible security voice at the table and directly reduce deal cycle times.

• Shape the Security Contract Review Strategy
  :
  Design and own the end-to-end program infrastructure — intake process, tiered SLAs, security positions runbooks, and handoff protocols with Legal and GTM. Your work will transform security reviews from an ad-hoc bottleneck into a predictable, scalable function that the business can rely on.

• Drive Strategic Intelligence
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  Track security contract asks across deals, identify recurring patterns, and determine whether they reflect a gap in Plaid's program or a non-standard customer request. For identified gaps, assess feasibility and propose recommendations to leadership. For existing capabilities, codify them in the standard security addendum to eliminate future negotiation cycles.

• Accelerate Deals
  :
  Join customer and data partner calls as Plaid's security subject matter expert — comfortable navigating the formality and pace of traditional financial institutions, building trust through patience and clear, collaborative communication. Your involvement will shorten security contract review cycles from weeks to days and directly unblock revenue.

• Own Program Health
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  Define the KPIs, build the dashboards, and deliver regular reporting on program health to Security and GTM leadership. Your reporting will give leadership clear visibility into deal friction, SLA adherence, and where the program needs to improve.

• Scale Through AI and Tooling
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  Build and scale AI-assisted workflows for security assurance, pattern analysis, and reporting — and share what works across the team. Your approach will set the standard for how the Security GRC team leverages AI to increase productivity.

• Support Security Trust Activities
  :
  Respond to customer security questionnaires and support external audit calls with customers and data partners — serving as Plaid's security subject matter expert across all customer-facing assurance activities. Your involvement…