Surveillance Investigations Manager

Job Responsibilities

The Manager Surveillance Investigations is responsible for protecting the assets of the casino, ensuring the integrity of gaming operations and food & beverage operations, and maintaining a safe environment for guests and employees. This position involves the use of advanced surveillance technology and investigative techniques to detect, document, and investigate instances of fraud, theft, cheating, and other illegal activities. The Manager works closely with surveillance personnel, security staff, casino management, and law enforcement agencies.

• Conduct thorough investigations of suspected fraud, theft, cheating, and other illegal activities committed by patrons or employees, in accordance with established policies and procedures.
• Utilize surveillance equipment, including CCTV systems, digital recording devices, and other technologies, to monitor casino operations and gather evidence.
• Analyze surveillance footage, financial records, and other data to identify patterns, trends, and anomalies that may indicate fraudulent or illegal activity.
• Document all investigative activities, findings, and evidence in a clear, concise, and accurate manner, preparing detailed written reports.
• Maintain a thorough knowledge of casino games, rules, regulations, and internal controls.
• Stay up to date on the latest trends and techniques in casino cheating, fraud, and theft.
• Identify vulnerabilities in casino operations and security systems and recommend measures to prevent future losses.
• Ensure compliance with all applicable gaming laws, regulations, and company policies.
• Maintain the confidentiality of all investigations and sensitive information.
• Perform other duties as assigned by the Surveillance Director.

Excellent observation, analytical, and critical‑thinking skills. Fluency in English required; second language a plus. Strong knowledge of casino operations and food & beverage operations, gaming regulations, and internal controls. Proficiency in the use of surveillance equipment and technology, including CCTV systems and POS software. Ability to interpret and analyze financial records and other data. Excellent written and verbal communication skills, with the ability to clearly and concisely document findings and present information.

Strong interpersonal skills, ability to interact effectively with casino personnel and law enforcement. Ability to maintain composure, exercise sound judgment in stressful situations, and work independently and as part of a team. Strong ethical standards and a commitment to maintaining confidentiality. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Must be 18 years old or older and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Bachelor’s degree in criminal justice or a related field AND two (2) years’ experience in a supervisory position.
• Four (4) years’ experience in a management position.
• Two (2) years’ experience in a supervisory position within Resorts World.
• Six (6) years’ related surveillance work experience.

The position requires the ability to sit for extended periods while monitoring surveillance systems, as well as the capacity to walk and stand for prolonged durations as operational needs dictate. Candidates must possess sufficient manual dexterity to operate a computer keyboard, mouse, and other related equipment efficiently and must be able to talk, hear, and use hands for various tasks. The employee is required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.

Occasionally, the employee is required to reach with hands and arms, sit, climb, or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Visual acuity, with or without corrective lenses, is essential for accurately observing surveillance footage. Clear hearing and effective verbal communication skills are necessary. Physical ability to lift or maneuver at least twenty‑five (25) pounds and varied instances of standing/walking are expected.

• Ability to read,…