Protective Operations Senior Team Leader

Protective Operations Senior Team Leader

Manhattan, New York, NY, USA

Posted Tuesday, July 21, 2026 at 4:00 AM

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis
24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis
24 team today and be a part of something extraordinary where growth and impact converge.

Military, law enforcement, or security backgrounds are great; however, they are not a requirement. We are less interested in your previous career and more interested in who you are. We value integrity, dedication, and a passion for excellence. You will be successful because you are willing to learn quickly, work hard, tell the truth, and perform. Performance matters most; not your date of hire!

The Senior Team Leader Emergency Response Agent (ERT) is tasked with numerous functions providing overall support to protective security operations in dynamic, multifaceted, and fast-paced corporate environments.

• Ensure the overall safety and security of protectees/corporate employees.
• Monitoring security systems and technology tools for various properties to include alarms and cameras.
• Update existing site-specific Emergency Action Plans (EAPs) and Standard Operating Procedures (SOPs).
• Manage site specific health and safety programs.
• Access control for visitors, employees, and vendors.
• Opportunities for special assignments.
• Effectively build relationships and communicate with key staff and employee stakeholders.
• Maintain discretion and confidentiality.
• Ability to work irregular or extended hours (shifts to include nights, weekends, and holidays).
• Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats.
• Detect and report suspicious activity and security vulnerabilities.
• Be able to operate in a dynamic, multifaceted, and fast-paced environment.
• Complete assigned special projects as required.
• Travel as required.

• Participation in random drug screenings.
• Must complete physical readiness test prior to offer of employment. Team members must always maintain physical readiness to respond to an attack or hazard.
• Pass pre-employment background investigation.
• Possess a Bachelor's degree and/or equivalent applicable work experience.
• Possess a valid and current driver license.
• Possess a valid U.S Passport.
• Possess Basic Life Safety (BLS) certification.
• Possess NYS unarmed security guard card.
• Proficiency with technology and access control systems.
• Must be able to obtain a New York State armed guard card and NYC CCW and/or LEOSA license.

• Prior ERT, military, law enforcement or executive protection experience providing physical security, emergency response, surveillance detection, secure transportation.
• Prior training in incident response, emergency medicine, etc.
• Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries).
• Experience in Access Control Systems Software, Google Suite, Slack, etc.
• NYC CCW and/or LEOSA with NYS Armed Guard Card.

• Medical, Dental, Vision, and Life Insurance, Competitive 401k
• Employee Assistance Program (EAP).
• Paid time off

Protect the data and systems of Crisis
24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis
24, A Garda World Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.