Surveillance Investigations Manager

Location: New York

## Surveillance Investigations Manager Apply locations:
Resorts World New Yorktime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR-02935#
** Job Responsibilities
** The
** Manager Surveillance Investigations
** is responsible for protecting the assets of the casino, ensuring the integrity of gaming operations and food & beverage operations, and maintaining a safe environment for guests and employees. This position involves the use of advanced surveillance technology and investigative techniques to detect, document, and investigate instances of fraud, theft, cheating, and other illegal activities. The Manager Surveillance Investigations works closely with surveillance personnel, security staff, casino management, and law enforcement agencies.
** Essential Duties** **/ Core Competencies
*** Conduct thorough investigations of suspected fraud, theft, cheating, and other illegal activities committed by patrons or employees, in accordance with established policies and procedures.
* Utilize surveillance equipment, including CCTV systems, digital recording devices, and other technologies, to monitor casino operations and gather evidence.
* Analyze surveillance footage, financial records, and other data to identify patterns, trends, and anomalies that may indicate fraudulent or illegal activity.
* Document all investigative activities, findings, and evidence in a clear, concise, and accurate manner, preparing detailed written reports.
* Maintain a thorough knowledge of casino games, rules, regulations, and internal controls.
* Stay up to date on the latest trends and techniques in casino cheating, fraud, and theft.
* Identify vulnerabilities in casino operations and security systems and recommend measures to prevent future losses.
* Ensure compliance with all applicable gaming laws, regulations, and company policies.
* Maintain the confidentiality of all investigations and sensitive information.
* Perform other duties as assigned by the Surveillance Director.
* Excellent observation, analytical, and critical thinking skills.
* Fluency in English required; second language a plus.
* Strong knowledge of casino operations and food & beverage operations, gaming regulations, and internal controls.
* Proficiency in the use of surveillance equipment and technology, including CCTV systems, digital recording devices, and POS software.
* Ability to interpret and analyze financial records and other data.
* Excellent written and verbal communication skills, with the ability to clearly and concisely document findings and present information.
* Strong interpersonal skills, with the ability to interact effectively with a variety of individuals, including casino personnel and law enforcement.
* Ability to maintain composure and exercise sound judgment in stressful situations.
* Ability to work independently and as part of a team.
* Strong ethical standards and a commitment to maintaining confidentiality.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
** Work/Educational Experience
*** Must be 18 years old or older and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
* Bachelor’s degree in criminal justice or related field AND two (2) years’ experience in a Supervisory position  + OR Four (4) years’ experience in a Management position  + OR Two (2) years’ experience in a Supervisory position within Resorts World
* Six (6) years’ related Surveillance work experience
** Essential Requirements
** To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Physical and Mental Demands:
* The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

The position requires the ability to sit for extended periods while monitoring surveillance systems, as well as the capacity to walk and stand for prolonged…