Security Manager - The Landmark

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

POSITION OVERVIEW

The Security Manager will support the Security Director by leading, developing, and supporting the security team members to meet and/or exceed the mission of the Global Protection Department; to promote and support the protection of the employees, clients, and assets of our company and to elevate the Tiffany store experience.

In partnership with the Security Director, this role supports all security-related business needs within The Landmark to protect company assets, employees, and clients. The Security Manager is a dynamic, attentive, and inspiring leader who builds relationships with internal and external partners; someone who could be called a mentor, a coach, and is The Landmark’s security subject matter expert. This role is responsible for leading the security team to provide a positive Tiffany experience from beginning to end.

As a member of the retail management team, the role shares responsibility to ensure that the store achieves the highest levels of safety, profitability, and service.

KEY ACCOUNTABILITIES

Security

• Ensure Global Protection Standards are maintained.
• Manage and motivate the security team(s) to consistently focus on the main drivers of security culture such as MPS, door coverage, employee awareness training, and safety.
• Partner with Operations and Security Director to identify shrink-reduction opportunities.
• Optimize security schedules to maximize coverage during peak hours, events, overnight coverage, facilities support etc. Partnering with Security Director and Risk Management when necessary.
• Oversee Emergency Preparedness and Incident Management efforts (Tiffany Prepared) including serving as the point person during an emergency.
• Build an Internal Investigation program to proactively deter internal collusion and actively investigate theft.
• Develop and maintain an external network of contacts to enhance the branch information network. (Examples include but are not limited to, law enforcement, local external security, retail partners, vendors, first responders, etc.).

Physical Security

• In close partnership with the Regional Security Manager, ensure the physical security systems and equipment are functioning to expectations.
• Ensure that all physical security systems and maintenance schedules are to standard including CCTV, alarms, radios, locks, keys, perimeter doors/gates, etc. Initiate and follow up on all repairs as necessary.
• Conduct vulnerability evaluations or other tasks as directed by the Security Director.

Sales and Service Excellence

• Deepen the relationship with our clients to drive lifetime loyalty and overall spend.
• Manage security team to act as a Tiffany luxury security professional with a customer eccentric approach.
• Lead, model and coach based on Did You Enjoy feedback and elevate feedback scores by keeping the survey questions in mind.
• Partner with store management to lead store initiatives and cross-functionality which provides an elevated/exceptional client experience.
• Coach staff to enhance the customer experience by acknowledging clients as they enter and leave the store, providing each customer with a consistent and gracious greeting.
• Project a professional and calm demeanor while dealing with clients and employees regardless of the situation.

Talent

• Elevate and hire talent to ensure a winning team and create a best-in-class security organization.
• Partner with the Director to develop and execute a Talent Action Plan for each Security employee.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as the performance management process to improve team engagement and performance.
• Network and recruit to build a…