Security Supervisor

Security Supervisor

Mandarin Oriental New York is looking for a Security Supervisor to join our Security team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Security Department in New York City, the Security Supervisor is responsible for assisting the Assistant Director of Security in taking full responsibility for supervising house officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and insure compliance to all local, state and federal regulations.

The Security Supervisor will report directly to the Assistant Director of Security.

• Provide supervisory guidance and support to all security officer colleagues within the Security Department.
• Mitigate emergencies and liaise with government agencies or private security companies.
• Create a safe and secure environment for our guests and colleagues by ensuring patrols & inspections/testing are being completed on each shift.
• Assist in the development and implementation of Standard Operating Procedures for the Department.
• Assist in the development and training of House Officers.
• Disseminating information to necessary parties
• Review and follow-up on all incident, loss, and accident reports.
• Be able to learn multiple computer applications and use all Microsoft Office applications.
• Enforce the Fire & Life Safety policies and procedures as mandated by FDNY FLSD curriculum.
• Assist in training of all colleagues in emergency procedure preparedness.
• Ensure compliance with FLHSS guidelines and learn to utilize Guardtek software to monitor compliance.
• Be responsible for the day-to-day operation of Security Department.
• Effectively enforce hotel’s rules and regulations.
• Manage Lost & Found
• Perform tasks and duties as assigned by the Director and Assistant Director of Security and respond to requests from other departments and guests.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

• A minimum of 5 years of supervisory experience in a hospitality environment.
• A minimum of 2 years experience in a luxury market.
• Must possess a certificate of fitness as a Fire Safety Director.

• Learning & Development. Your success is our success. We craft unique learning and…