Security Services Assistant: Access Control & Incident Response

Distinguishing Characteristics

Security Services Assistants are classified based on the level of security concerns encountered, the degree of supervision involved, and the extent of training required. These positions do not have peace or police officer status but must hold a valid Security Guard registration issued by the New York State Department of State (DOS).

Security Services Assistants are classified based on the level of security concerns encountered, the degree of supervision involved, and the extent of training required. These positions do not have peace or police officer status but must hold a valid Security Guard registration issued by the New York State Department of State (DOS).

Entry-level; independently monitors State buildings open to the public, with limited contact with unruly or irate individuals. Reports incidents to higher-level security or agency staff.

Supervisory level; coordinates and oversees the work of Security Services Assistants 1 or contract security personnel across a shift or geographic area.

Security Services Aide:
Makes rounds during off-hours or low-traffic times to detect intrusions, maintenance issues, fire hazards, and equipment failures.

Security Officer:
Assigned to high-traffic State offices with potentially hostile interactions (e.g., benefits offices). Enforces laws related to trespass, disorderly conduct, and security violations.

• Provides directions and general assistance to visitors.
• Questions and deters loiterers; may ask unauthorized persons to leave.
• Controls access to facilities, confirms visitor identities, and operates security systems.
• Issues and manages employee  and visitor/vendor passes.
• Operates metal detectors and screening equipment to prevent entry of prohibited items.
• Inspects buildings for fire hazards and other safety issues; reports deficiencies.
• Patrols premises to deter vandalism and theft.
• Secures buildings: locks doors/windows, closes fire doors and smoke barriers.
• Turns on/off lights or equipment as needed for building readiness.
• Assists physically disabled visitors entering or exiting facilities.
• Responds to emergency situations; administers first aid and summons help.
• Contacts emergency services (fire, police) as needed and may assist in responses.
• Leads evacuation procedures during drills or emergencies.
• Operates fire extinguishers or hoses when required.
• Completes written reports detailing shift activities and incident responses.
• May drive a vehicle for patrol or emergency response duties.

• In addition to the above:
• Supervises and assigns duties to Security Services Assistants 1 or contract guards.
• Schedules shifts and patrol routes.
• Finalizes reports of unit activity and incidents.
• Communicates policy updates and procedural changes.
• Approves leave and signs timecards.
• Completes staff evaluations and identifies training needs.

Security Services Assistant 1 Open Competitive:
Registration as a Security Guard by the New York State Department of State Must meet established physical and medical requirements May be required to undergo periodic medical exams to reassess ability to perform the essential duties Security Services Assistant 2

One year of competitive service as a Security Services Assistant 1