Public Safety Officer​/Dispatcher

St. John’s, established in 1870, has two New York City campuses; international locations in Rome, Italy;
Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online.

The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission.? As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.? We will become an even stronger university as we enhance equity at every level of our institution.?

Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Department:
Public Safety
Specific

Job Title:

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Public Safety Officer/Dispatcher
Campus:? Queens, Manhattan

Command Center Dispatcher is assigned to the Public Safety Command Center and serves as the first point of contact for all emergency and non-emergency calls across the St. John’s University global enterprise. They serve as radio, telephone and computer based dispatchers of assignments, deployment of resources, and other support services (i.e. law enforcement, fire, medical, etc.). They operate and monitor multi-channel radio, security, CCTV, and warning systems for timely detection and response to local and global events and incidents.

They also perform other clerical and administrative duties related to the Public Safety Mission. This role will report directly to Public Safety Supervisors.

This position supports St. John’s University’s campus safety and is the first point of contact in high-stress situations, playing a critical role in ensuring prompt, professional response to incidents.

• Receive, prioritize, and document emergency and non-emergency calls from the St. John’s campus community.
• Dispatch public safety officers and appropriate first responders using a two-way radio system and computer-aided dispatch software.
• Monitor and respond to campus fire alarms, intrusion alarms, and access control alerts.
• Provide exceptional customer service, information, support and assistance to all University community members including students, staff, faculty, and guests. Additionally, ensuring that all requests for service or information are directed to the relevant person or office as required.
• Initiate mass notifications through the emergency notification system during certain incidents

• Continuously monitor campus CCTV systems, access control, and emergency notification systems.
• Report suspicious activity or safety hazards to appropriate personnel for immediate response.
• Assist in activating emergency response protocols and campus alerts as needed.
• Maintain continuous awareness of Department of Public Safety personnel in the field or on special assignments.

• Maintain accurate and detailed records of calls, officer activity, incidents, and responses.
• Assist with the preparation of incident summaries and reports for St. John’s University officials and law enforcement.
• Perform data entry into public safety records management systems.

• Provide information and…