Front Desk Security

THE ORGANIZATION Jacob

A. Riis Neighborhood Settlement (Riis Settlement), a community-based non-profit organization offering comprehensive services to the youth, adults, older adults, immigrants and families of Western Queens, is dedicated to civic engagement and organizing as integral to our mission “to build and strengthen underserved communities and act as a catalyst for change.” For more information about Jacob A Riis Neighborhood Settlement, please view our website ssettlement.orgJOB

SUMMARY The Front Desk Security is responsible for maintaining a safe, secure, and professional environment at the facility’s main entrance. This role includes monitoring all entrances and exits, verifying authorized access, managing visitor and participant sign-ins, and ensuring only approved individuals pick up participants. The officer also supervises youth awaiting pickup, mediates conflicts, responds to emergencies, and patrols the site for potential safety concerns.

Additional responsibilities include covering the front desk, answering phones, documenting daily activities in a logbook, and supporting opening and closing procedures.

JOB RESPONSIBILITIES Major Duties and Responsibilities Maintains strict boundaries with program staff and participants

Provide an atmosphere in which all participants, staff and visitors feel safe Manage and mediate all conflict

Monitor entrances and exits; prevent unapproved entry; controls entrances; direct persons who cause a disturbance to leave the property; keep lobby clear of unauthorized persons

Patrols site; checks for unsafe conditions

Ensuring that facility is opened and/ or closed during specified hours

Responds to emergencies in an orderly manner

Ensure that all participants and visitors sign in and out daily

Ensure that only approved/authorized individuals sign out participants during daily pick up Supervise youth participants that are waiting for pick up Communicates in a manner that is open, honest and responsive in all situations

Answer phone calls; covers front desk Document daily occurrences, events, and happenings in the logbook

Additional duties as required by supervisor(s)
Physical Demands:
The work requires routine walking, standing, bending and carrying items weighing less than fifty pounds.

STATEMENT OF SKILLS, KNOWLEDGE, & ABILITIES Valid NYS Security Guard License Minimum of two (2) years’ experience as a security guard

Back ground clearance; fingerprinting, sex offender check list; physical, three (3) reference check

Relevant experience in a youth setting preferred

High School Diploma or G.E.D.A genuine respect for and an interest in the well-being of children

Ability to carry out instructions furnished in a written and oral form Experience in a non-profit setting

Excellent interpersonal ,oral and written communication skills

Detail-oriented and strong organizational and follow up skills

Flexibility, patience, resourcefulness and a willingness to learn

Ability to be an effective team leader

Good interpersonal skills, with the ability and willingness to work with diverse ethnic populations

Bilingual English/Spanish preferred.