Service Technician

Location: Long Island City

Job Summary

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.

As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

Install and/or Repair Dental Equipment:

* Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

* Follow checklists, ensuring all critical parts are examined.

* Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

* Perform other duties as assigned

Customer Service:

* Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

Required Qualifications

* High school diploma or equivalent

* Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar

* Ability to thrive in a fast-paced environment

* Requires basic computer skills and ability to use smart phone/tablet technologies

* Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed

* Must maintain a quality driving record in accordance with Patterson's policies and represent Patterson Dental while driving a company vehicle

Preferred Qualifications

* Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired

* Excellent organization and problem-solving skills

* Strong work ethic

* Knowledge of Microsoft Outlook, Excel and Teams is helpful

* Strong verbal and written communication skills

* Demonstrated sense of urgency while following Patterson's business conduct and code of ethics and responsibilities

* Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

Physical Demands

* Must be able to remain in a stationary or driving position up to 100% per day.

* Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

* Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

* Must be able to reach at shoulder level and reach at waist level up to 25% per day.

* Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

* Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

* Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

* 100% travel to customer sites in a local geographic area

* Occasionally out of town for overnight and/or after-hours

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $22.60 - $27.64