Field Ops Technician

Job Summary

As a Field Ops Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem‑solving skills, and excellent customer service.

• Installation: Install and set up telephone, internet, and fiber optic services at customer locations.
• Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
• Troubleshooting: Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.
• Repair: Conduct repairs on faulty equipment, cables, and connections to restore services promptly.
• Customer Service: Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.
• Documentation: Maintain accurate records of installations, repairs, and maintenance activities.
• Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.

• Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
• Communication
  
  Skills:
  
  Excellent communication and interpersonal skills for effective customer interaction.
• Problem‑Solving: Strong problem‑solving abilities to diagnose and resolve technical issues efficiently.
• Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
• Team Player: Collaborative mindset to work effectively with other technicians and support teams.
• Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
• Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
• AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.

• 1-3 years of experience in telecommunications or technology related field.
• Technical certification or associate degree preferred.

Experience in customer service support role

Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.

$20.00 - $24.00 per hour depending on experience.