Field Service Technician

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on‑site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers.

This role will require up to 100% Travel (Mon‑Fri only).

Key Responsibilities:

• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.

• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.

• Provide exceptional technical support to customers via phone, email, and on‑site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.

• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.

• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.

• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.