Commercial AV Field Technician II – Client-Facing & Install

Commercial Service Technician

As a Service Technician, you will play a critical part within our Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.

• Servicing and troubleshooting commercial automation systems including distributed conference room video, audio, lighting, and shades
• Provide training to clients on the use of AV systems
• Engage in preventative maintenance visits to maintain client systems
• Perform equipment delivery and associated responsibilities
• Carry out service tasks in a timely and quality conscious manner including, but not limited to, pulling cable, installing connectors, projector mounting/hanging (ceiling mounts), TV installation/de-installation
• Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
• Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
• Provide detailed reporting at the end of each service call for record‑keeping
• Additional duties as assigned.

• Minimum 2+ years of relevant experience in the Commercial AV industry environment.
• Experience with Control systems (AMX, Crestron, Biamp, Q‑Sys, Extron, Dante) is highly desirable.
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications.
• Familiarity with Apple iOS products (Apple TV, iPad, Airport Express, iPhone, iOS
  10, etc.) as they relate to daily use for interfacing with and controlling integrated networks.
• Solid understanding of the pre‑wire, trim, and final phases of a project, including proper use of all associated tools and job site safety.
• Strong communication and customer service skills.
• Valid driver’s license and reliable transportation.

• Travel may be required depending on business needs.

$50‑$60/hr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. Pay ranges may be different in other locations.

We offer a comprehensive benefits package including Medical, Dental, Vision, 401(k) with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

For our employees who are musicians we offer the unique opportunity of gig leave to take time off to share your music with the world and return to your job after your tour.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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