Installer III

Location: Gates Center

Welcome!

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.

Designs, fabricates, and installs various ducts and duct fittings as required

Performs start-ups on air conditioning and heating systems and other components

Delivers excellent customer service and sustains high levels of customer satisfaction.

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Responsible for delivery and removal of equipment needed to complete the installation work Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
• Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer

Represents the company professionally, honestly, and ethically in all business matters and concerns

Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image

Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.

Assists the Field Supervisor or General Manager with site supervision, planning, and estimating

Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction

Trains other installers in technical skills and company procedures, as assigned

Performs similar/other duties as needed or assigned

Health & Safety

Roles and Responsibilities:

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devices or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents

Does not perform any act that may endanger the safety or well-being of others

Does not engage in any pranks, contests, or rough boisterous behavior

Works in compliance with applicable legislative requirement

Desired Skills and

Qualifications:

High school diploma or GED with additional training and 5+ years’ experience in HVAC technical training certification required

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Proficient in the fundamentals of the operational functionality of heating, air conditioning,…