Field Service Technician Apprentice - Commercial Security Systems

Benefits

• 401(K) Savings Plan
• Medical Insurance
• Vision Care Insurance
• Short Term Disability
• Life Insurance
• Long-Term Disability

Other benefits include:

• Wellness Program, Personal Enrichment Program, Tuition Assistance Program, Home Computer Program, Accredited College Tuition for Dependent Children, ADI Purchasing Power, Annual Physicals, Referral Bonus Program, Employee-Owner Bonus Program, and more…

• Employee Stock Ownership Plan (ESOP), after (1) year
• 401(k) or Roth Savings Plan after (1) year of service.
• Flex Spending Accounts
• Paid Maternity (12 weeks) and paid Paternity (2 weeks) leave
• Annual Christmas bonus based on years of service
• Travel per diem, company vehicle, or monthly vehicle allowance in accordance with company policy
• Company provided logo shirts, coat, and hat. Boot and trouser allowance for field personnel.

• Holiday Pay
• Paid Vacation Time Off (amount of vacation time increases each year)

• ADI Purchasing Power
• Training Certificates
• Flu Shots & Annual Physicals
• Accredited College Tuition Assistance for Dependent Children
• Home Computer Program
• Tuition Assistance Program
• National Guard/Reserve Duty

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Position: Field Service Technician Apprentice - Commercial Security Systems

Location: New York City, NY

Job : 357

# of Openings: 0

GENERAL DESCRIPTION

The Field Service Technician Apprentice is an entry level position where the Apprentice will train alongside an experienced technician to learn the installation and maintenance standards for electronic security systems.

POSITION RESPONSIBILITIES AND EXPECTATIONS

The Apprentice will shadow an experienced technician and learn the following:

• Responding to installation projects and service calls within his/her assigned area with objective of installing and/or restoring the system to full functionality.
• Following processes and procedures to ensure that all assigned tasks are handled in accordance with Tech Systems’ policies and procedures.
• Communicating with Customer Service Representative regarding status, progress, and resolution of all assigned tasks.
• Operating under OSHA Safety Guidelines with an understanding of and adherence to TSI Safety Manual and Policy.
• Assisting with other technical support issues and duties, as needed.

MINIMUM QUALIFICATIONS

A. EDUCATION

• High School Diploma or equivalent.

B. EXPERIENCE

• Some electronics or low voltage background or education a plus.
• Installation experience of card access and CCTV a plus but not required.

C. KNOWLEDGE, SKILLS, & COMPETENCY

• Basic computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
• Must have a good working knowledge of hand and power tools.
• Excellent customer service skills, including a sense of urgency when attending to customer needs.
• Strong ability to manage multiple projects at the same time.
• Strong critical thinking and problem resolution skills.
• Must be detail-oriented and have excellent organizational skills.
• Ability to work accurately, efficiently, and independently.
• Observance of all safety regulations, rules, and ability to work in a safe and cautious manner.
• Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
• Strong time management skills, including ability to meet deadlines.
• Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’…